FINRA Licensed SME - Series 6 or 7

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 520,000 - 820,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a FINRA-certified Specialist to engage retirement plan participants via outbound calls, assess eligibility, and connect them with licensed Financial Counselors for personalized guidance.

The role emphasizes consultative sales, regulatory compliance, and seamless handoffs, with experience in financial services and ESOP training as advantageous. Strong communication and transfer skills are essential.

Qualifications

• Two years of college with no back subjects or SHS graduate or high school grad with 3+ years BPO voice experience.
• FINRA Series 6 or 7 certification is required.
• Minimum 2 years in outbound calling, sales, or customer service in financial services/retirement solutions.
• Strong consultative communication and objection handling skills.
• Advantage: Participant Contact Center (PCC) frontline experience.
• Advantage: ESOP training programs.

Responsibilities

• Conduct proactive outbound calls to retirement plan participants to increase engagement and support informed decision-making.
• Assess participant needs, intent, and eligibility through consultative conversations.
• Educate participants on retirement plan options, account continuation, and rollover opportunities.
• Identify qualified participants and connect them with Financial Counselors for personalized guidance.
• Perform warm transfers and appointment scheduling to ensure a seamless participant experience.
• Accurately document participant interactions, outcomes, and follow-up activities in Salesforce and related systems.
• Maintain compliance with regulatory requirements, quality standards, and company policies.
• Meet performance goals related to contact rates, referral conversions, call quality, and productivity.
• Build trust and rapport while delivering exceptional customer service and engagement.
• Partner with Financial Counselors, Operations, and Quality teams to enhance outreach effectiveness and participant experience.

Skills

Outbound calling

Sales

Customer service

Consultative communication

Objection handling

Education

2 years in college (no back subjects)

Senior High School (SHS)

High School graduate with 3+ years BPO voice

Tools

Salesforce

Job description

About the Role:

We are hiring a FINRA‑certified Specialist to proactively engage retirement plan participants through outbound calls, assess eligibility, and facilitate seamless handoffs to licensed Financial Counselors. This role requires advanced communication skills, consultative engagement, and strict compliance with regulatory standards.

Qualifications

• Education:

  • Completed 2 years in college with no back subjects, or

  • Senior High School (SHS) graduate under the K‑12 curriculum, or

  • High School graduate (old curriculum) with at least 3 years of BPO voice experience

• Certification: FINRA Series 6 or 7 required

• Experience: Minimum 2 years in outbound calling, sales, or customer service in financial services/retirement solutions

• Strong consultative communication and objection handling skills

• Advantage: Experience as a Participant Contact Center (PCC) frontline representative

• Advantage: Training through Employee Stock Ownership Plan (ESOP) programs

KeyResponsibilities

• Conductproactiveoutboundcallstoretirementplanparticipantstoincreaseengagementandsupportinformeddecision-making.

• Assessparticipantneeds,intent,andeligibilitythroughconsultativeconversations.

• Educateparticipantsonretirementplanoptions,accountcontinuation,androlloveropportunities.

• IdentifyqualifiedparticipantsandconnectthemwithFinancialCounselorsforpersonalizedguidance.

• Performwarmtransfersandappointmentschedulingtoensureaseamlessparticipantexperience.

• Accuratelydocumentparticipantinteractions,outcomes,andfollow-upactivitiesinSalesforceandrelatedsystems.

• Maintaincompliancewithregulatoryrequirements,qualitystandards,andcompanypolicies.

• Meetperformancegoalsrelatedtocontactrates,referralconversions,callquality,andproductivity.

• Buildtrustandrapportwhiledeliveringexceptionalcustomerserviceandengagement.

• PartnerwithFinancialCounselors,Operations,andQualityteamstoenhanceoutreacheffectivenessandparticipantexperience.