Financial Account Support Specialist

Recruitify_HR; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify_HR is seeking an attentive Customer Service Associate in Taguig to handle inbound inquiries about financial products and services. You will assist with account information, billing concerns, payments, and transactions while delivering accurate information and courteous service.

The role requires documenting interactions in our systems, escalating complex issues when needed, and meeting quality, productivity, and customer satisfaction targets while upholding company policies.

Responsibilities

• Handle inbound customer inquiries related to financial products and services.
• Assist customers with account information, billing concerns, payments, and transaction inquiries.
• Provide accurate information about financial products, services, and company policies.
• Process customer requests, account updates, and service inquiries efficiently.
• Resolve customer concerns while maintaining high standards of customer service.
• Document customer interactions accurately using company systems.
• Escalate complex financial concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR is seeking an attentive Customer Service Associate in Taguig to handle inbound inquiries about financial products and services. You will assist with account information, billing concerns, payments, and transactions while delivering accurate information and courteous service.

The role requires documenting interactions in our systems, escalating complex issues when needed, and meeting quality, productivity, and customer satisfaction targets while upholding company policies.