Finance Systems Specialist—NetSuite & AI Support (Hybrid)

Smartly.io; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays & family leave

Equity options

Hybrid work model

Global culture

Job summary

Smartly.io in Manila is seeking a Finance Systems Support specialist to join the Finance team. You will provide day-to-day support for NetSuite and connected systems, blending accounting knowledge with SQL and problem-solving to help users worldwide.

This hands-on role invites you to use AI tools to improve troubleshooting, create useful documentation, and automate repetitive tasks. The role reports to the Finance Systems Manager and offers a hybrid working model from Manila.

Qualifications

• Experience with NetSuite, including saved searches, dashboards or SuiteFoundation concepts.
• Hands-on experience in application support or enterprise applications with NetSuite.
• Working knowledge of SQL and relational data.
• Foundation in accounting and finance processes (Order‑to‑Cash, Procure‑to‑Pay, GL).

Responsibilities

• Provide Tier 1 and Tier 2 support to internal users globally, investigating NetSuite errors and data discrepancies.
• Review accounting transactions, journal entries and GL impacts to resolve finance-system queries.
• Write and modify SQL queries to aid data investigations, reporting and data integrity.
• Utilize AI tools to improve troubleshooting, documentation and automate repetitive tasks.
• Support user access, permissions, and configuration changes; test NetSuite releases.
• Maintain knowledge-base documentation and develop practical guidance for users.
• Deliver end-user training on finance systems and processes.
• Provide support for other finance applications and NetSuite integrations.

Skills

NetSuite experience

SQL knowledge

Accounting knowledge

English proficiency

Troubleshooting

AI tooling interest

Education

Accounting/Finance degree or IT related

Tools

NetSuite

SQL

AI tools

Job description

Smartly.io in Manila is seeking a Finance Systems Support specialist to join the Finance team. You will provide day-to-day support for NetSuite and connected systems, blending accounting knowledge with SQL and problem-solving to help users worldwide.

This hands-on role invites you to use AI tools to improve troubleshooting, create useful documentation, and automate repetitive tasks. The role reports to the Finance Systems Manager and offers a hybrid working model from Manila.