Early Interest - Finance Systems Support, Manila

Smartly.io; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays & family leave

Equity options

Hybrid work model

Global culture

Job summary

Smartly.io in Manila is seeking a Finance Systems Support specialist to join the Finance team. You will provide day-to-day support for NetSuite and connected systems, blending accounting knowledge with SQL and problem-solving to help users worldwide.

This hands-on role invites you to use AI tools to improve troubleshooting, create useful documentation, and automate repetitive tasks. The role reports to the Finance Systems Manager and offers a hybrid working model from Manila.

Qualifications

• Experience with NetSuite, including saved searches, dashboards or SuiteFoundation concepts.
• Hands-on experience in application support or enterprise applications with NetSuite.
• Working knowledge of SQL and relational data.
• Foundation in accounting and finance processes (Order‑to‑Cash, Procure‑to‑Pay, GL).

Responsibilities

• Provide Tier 1 and Tier 2 support to internal users globally, investigating NetSuite errors and data discrepancies.
• Review accounting transactions, journal entries and GL impacts to resolve finance-system queries.
• Write and modify SQL queries to aid data investigations, reporting and data integrity.
• Utilize AI tools to improve troubleshooting, documentation and automate repetitive tasks.
• Support user access, permissions, and configuration changes; test NetSuite releases.
• Maintain knowledge-base documentation and develop practical guidance for users.
• Deliver end-user training on finance systems and processes.
• Provide support for other finance applications and NetSuite integrations.

Skills

NetSuite experience

SQL knowledge

Accounting knowledge

English proficiency

Troubleshooting

AI tooling interest

Education

Accounting/Finance degree or IT related

Tools

NetSuite

SQL

AI tools

Job description

Get a head start on an upcoming Smartly opportunity

We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.

By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.

Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.

If this sounds like something you’d be interested in exploring, we’d love to hear from you early.

(See below)

Based in our Manila office, you will join Smartly’s Finance team and help keep the systems behind our global finance operations running reliably. You’ll provide day-to-day support for our NetSuite and connected finance systems, combining accounting knowledge, SQL and technical problem-solving to investigate issues and support users around the world.

This is a hands‑on opportunity to build your expertise in enterprise applications while exploring practical ways to use AI and automation to make support, troubleshooting and documentation more effective. The role reports to the Finance Systems Manager and is based in Manila with a hybrid working model.

What You Will Do

• Provide Tier 1 and Tier 2 functional and technical support to internal users globally, investigating NetSuite errors, workflow issues and data discrepancies.
• Review accounting transactions, journal entries and general ledger impacts to understand and resolve finance-system queries.
• Write and modify SQL queries to investigate data, support reporting and troubleshoot data-integrity issues.
• Use AI tools, including large language models, to support troubleshooting, improve documentation and explore opportunities to automate repetitive support activities.
• Support user access and permissions, system configuration changes, testing and regression testing for NetSuite releases and upgrades.
• Maintain clear knowledge‑base documentation and create practical guidance that helps users solve common issues.
• Deliver end‑user training and help colleagues use finance systems effectively.
• Provide support for other finance applications and integrations connected to the NetSuite.

What We Are Looking For

• Experience with NetSuite, including areas such as saved searches, dashboards or SuiteFoundation concepts, is essential. Relevant studies in information technology, computer science, accountancy, management information systems or a related area can also be helpful.
• Some hands‑on experience in application support, enterprise applications, data analysis, accounting systems or a similar area where you have worked closely with NetSuite.
• Working knowledge of SQL, including an understanding of relational data.
• A good foundation in accounting and finance processes, such as Order‑to‑Cash, Procure‑to‑Pay and General Ledger.
• A strong interest in using AI tools to improve how you investigate issues, document solutions and automate repetitive work.
• Strong written and spoken English, with the ability to communicate clearly with colleagues across different teams and locations.
• A structured approach to troubleshooting and the judgement to resolve well‑defined issues independently while escalating more complex problems appropriately.

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you’ll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work‑life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance‑based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end‑to‑end technology, unmatched access to media platforms, and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.