Finance Manager - Continuous Improvement & ESG

CITADEL; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Citadel is seeking a Finance Manager - Continuous Improvement & ESG to support the Finance Director/CFO in strengthening controls, ESG risk management and compliance across its operating companies. The role focuses on ESG report generation, process improvement, and business continuity planning to ensure operations continue smoothly during disruptions.

As an individual contributor, you will lead OTC and AP process enhancements, governance and records management, and IT and systems support.

Qualifications

• University degree in Business, Accounting or Finance.
• CPA license is preferred.
• 5+ years of relevant experience.
• Experience in shared services or global business services preferred.
• Lean/Six Sigma or PMP certification preferred.
• Fluent in written and spoken English.

Responsibilities

• Oversee OTC operations ensuring accuracy and timeliness.
• Manage Accounts Payable processes for correct invoicing and payments.
• Supervise procurement support including PO conversions in CGS systems.
• Monitor performance and implement corrective actions.
• Lead continuous improvement initiatives for OTC and AP processes.
• Support ESG reporting and governance activities.
• Maintain record management using SharePoint and support audit readiness.
• Coordinate cross‑functional teams for project execution.

Skills

Excel skills

Analytical ability

Interpersonal skills

Communication skills

Independent contributor

Education

University degree in Business/Accounting/Finance

CPA preferred

Tools

SharePoint

Job description

TheFinance Manager -Continuous Improvement &ESG will support the Finance Director/ CFO in ensuring strong controls, ESG‑related risk management and compliance environment in Citadel operating companies; ensuring that policies are understood in the organization and that proper controls and compliance are in place especially in the company’s key processes.

As an individual contributor, this position will have core responsibility and ownership of the ESG report generation processes and will develop and implement plans to ensure an organization can continue operating during disruptions (BCP).

Assist the Finance Director/ CFO in report generation, Business Review activities, Process Map Creation, Document Management System, Service Management, recognition programs, ad‑hoc and other finance activities.

RESPONSIBILITIES

The Employee will:

Operations Management

• Oversee execution of Order‑to‑Cash (OTC) operations ensuring accuracy, timeliness, and adherence to agreed Operational Level Agreements (OLA).
• Manage Accounts Payable (AP) processes to ensure correct and timely invoice processing and payments.
• Supervise procurement support activities, including Purchase Order (PO) conversions within CGS systems.
• Monitor operational performance and implement corrective actions where necessary.

Continuous Improvement & Process Excellence (PRIME)

• Lead review and enhancement of OTC and AP processes through structured improvement initiatives.
• Drive implementation of process controls, governance standards, and efficiency improvements.
• Develop and execute continuous improvement strategies aligned with organizational goals.
• Promote a culture of operational excellence through best practices and innovation.

Governance & Compliance

• Manage record management using SharePoint, ensuring proper storage, organization, and compliance of finance documents.
• Oversee incident management, including monitoring, investigation, and Root Cause Analysis (RCA).
• Maintain and monitor the Risk Register, ensuring risks are identified, assessed, and mitigated.
• Support compliance requirements including adherence to internal controls and policies.

Project Management & Transformation

• Lead and support strategic initiatives such as:
  • CGS‑OTC Easylink 2.0 Integration
  • Project Inspire and other transformation programs
• Coordinate cross‑functional teams for successful project execution.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Drive process and system integration improvements across operations.

IT & Systems Support

• Oversee issue resolution related to:
  • Dynamic Web platforms
  • Business Central system
  • Third‑party systems and integrations
• Manage and implement Business Continuity Planning (BCP) initiatives.
• Enforce compliance with Clean Desk Policy across operations.
• Administer and monitor Business Central licenses and user access inventory.

Audit & Risk Support

• Provide support for internal and external audits, including documentation preparation and coordination.
• Ensure compliance with regulatory and organizational audit requirements.
• Maintain strong internal control frameworks.

ESG & Organizational Support

• Support coordination and reporting of Environmental, Social, and Governance (ESG) activities.
• Assist in consolidating ESG data and ensuring alignment with company standards.

Administrative & Knowledge Management

• Manage and maintain SharePoint sites and content for record management and collaboration.
• Oversee transcription and documentation of Board of Directors (BOD) meetings.
• Ensure proper documentation and knowledge retention across processes and projects.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• University Degree in Business, Accounting or Finance
• CPA License is preferred
• More than 5 years of relevant experience
• Experience in shared services or global business services (preferred)
• Certification in Lean/Six Sigma, PMP, or equivalent (preferred)
• Analytical with some level of business, finance, and accounting understanding.
• Excellent numerical ability, and Excel skills.
• Strong coordination skills
• Strong interpersonal and communication skills.
• Fluent in written and spoken English.
• Ability to work independently and in teams.
• Ability to demonstrate work consistent with IP&E GBA Limited
• Self‑propelled, takes initiatives and is interested in learning the various IP&E GBA businesses.

Management and Behavior Skills

• Takes or initiates action to address an issue or prevent a problem in a timely manner.
• Designates tasks with proper and well‑defined instructions.
• Understands external and internal customer expectations and needs.
• Aligns individual motivations with company objectives.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.