Field Technician

Hammerjack Pty Ltd; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Fiberblaze, based in the Philippines, is seeking a Field Technician to install, configure, and maintain fiber internet and digital cable TV lines, as well as customer premises devices in San Pedro. You will conduct site surveys, diagnose connectivity issues, perform diagnostics, and ensure proper signal quality during on-site visits.

The role requires strong customer-service skills and the ability to explain technical issues clearly.

Qualifications

• Foundational technical skills in fiber-optic installation, cable TV setup, and basic networking.
• Troubleshooting connectivity issues, signal testing, and use of diagnostic tools.
• Strong customer service skills and ability to explain technical issues to customers.
• Experience with field work safety protocols and accurate on-site documentation.
• Time-management and ability to work independently with minimal supervision.
• Experience in telecommunications, broadband, or cable TV field work is beneficial.
• High school diploma required; technical certifications are an advantage.

Responsibilities

• Install, configure, and maintain fiber internet and cable TV lines and customer premises devices.
• Perform site surveys and troubleshoot connectivity issues to ensure signal quality.
• Respond to service tickets and document work performed.
• Coordinate with operations team and provide courteous on-site support.
• Follow safety standards and company procedures; contribute to field operations improvements.

Skills

Fiber-optic installation

Cable TV setup

Basic networking

Troubleshooting

Customer service

Site safety

Education

High school diploma

Electronics/IT/telecom certification

Job description

Company Description

FIBERBLAZE is a homegrown fiber internet and digital cable TV brand delivered by Dasca Cable Services Inc., Meridian Cable TV Inc., Spectrum Cable Network and Broadband Inc., and Infinity Broadband Inc. Originating in 1998 with Dasca Cable Services Inc. in Dasmariñas, Cavite, the company has grown with the increasing demand for faster, more reliable connectivity. FIBERBLAZE focuses on providing high-quality fiber internet and digital cable TV services to residential and commercial customers. The organization values innovation, accessibility, and customer satisfaction, aiming to keep communities consistently connected. Team members join a company committed to long-term growth in the telecommunications and broadband industry.

Role Description

The Field Technician role at FIBERBLAZE is a full-time, on-site position based in San Pedro. The Field Technician will install, configure, and maintain fiber internet and digital cable TV lines, equipment, and customer premises devices. Daily tasks include performing site surveys, troubleshooting connectivity issues, conducting technical diagnostics, and ensuring proper signal quality and system performance. The role also involves responding to service tickets, documenting work performed, coordinating with the operations team, and providing clear, courteous customer support during on-site visits. The Field Technician is expected to follow safety standards, comply with company procedures, and support continuous improvement in field operations.

Qualifications

• Candidates should possess foundational technical skills in fiber-optic installation, cable TV setup, and basic networking (e.g., modems, routers, Wi-Fi configuration).
• Candidates should possess troubleshooting skills for connectivity issues, signal testing, and use of diagnostic tools and equipment.
• Candidates should possess customer service skills, including clear communication, professional on-site interaction, and the ability to explain technical issues in simple terms.
• Candidates should possess practical skills related to field work, such as safe use of ladders and hand tools, adherence to safety protocols, and accurate documentation of jobs completed.
• Candidates should possess good time-management and organizational skills, with the ability to prioritize multiple service calls and work independently with minimal supervision.
• Relevant experience in telecommunications, broadband, or cable TV field work is beneficial.
• A high school diploma or equivalent is required; technical certifications or vocational training in electronics, IT, or telecommunications are an advantage.
• Ability to travel locally within the service area, work flexible hours when needed, and meet physical requirements of field work is expected.