Service Engineering Lead — Manila (Customer Focus)

Karofi Group Joint Stock Company; Manila; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Collaborative culture

Job summary

A leading water purification company in Manila seeks a Technical Leader to manage Service Engineering operations. Responsibilities include leading a technical support team, optimizing service performance, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree in Engineering, at least 3 years in a leadership role, and experience in Home Appliances or Electrical–Electronics. This role offers competitive benefits and growth opportunities.

Qualifications

• Minimum 3 years of experience in a similar leadership role.
• Experience in Home Appliances or Electrical–Electronics industry is required.

Responsibilities

• Plan, organize, and supervise customer service activities.
• Train, coach, and mentor technicians.
• Analyze performance data and implement improvement initiatives.
• Build strong relationships with key clients.

Skills

Leadership

Communication

Problem-solving

Customer-oriented mindset

Proficiency in MS Office

CRM systems

Education

Bachelor’s Degree in Engineering or related field

Job description

A leading water purification company in Manila seeks a Technical Leader to manage Service Engineering operations. Responsibilities include leading a technical support team, optimizing service performance, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree in Engineering, at least 3 years in a leadership role, and experience in Home Appliances or Electrical–Electronics. This role offers competitive benefits and growth opportunities.