Field Service Engineer (Workplace Technology Solutions)

DVI Solution; Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

DVI Solutions is seeking a proactive Field Service Engineer in the Philippines to install, test, and maintain AV and workplace technology at client sites. You will troubleshoot hardware and software, provide on-site support, and ensure systems operate reliably while delivering excellent customer service.

The role requires hands-on AV/IT experience, strong communication, and the ability to travel across the Philippines.

Qualifications

• AV or IT experience: Minimum 1 year hands-on experience in AV, IT support, field service engineering, or a related technical role.
• On-site technical support: Demonstrated experience providing on-site technical support at client locations.
• Documentation & communication: Strong verbal and written communication, able to prepare clear technical reports and document service activities.
• Experience with AV systems, video conferencing, networking, or workplace collaboration technologies.
• Analytical and problem-solving skills; able to troubleshoot issues independently.
• Customer-oriented, responsible, and professional.
• Ability to work independently at client sites while collaborating with internal teams.
• Good organizational and time management skills; handle multiple service requests.
• Willingness and ability to travel to client sites across the Philippines as required.

Responsibilities

• Perform on-site installation, configuration, testing, and commissioning of AV and workplace technology systems, including projectors, video conferencing equipment, displays, audio processors, and control systems.
• Ensure equipment and systems are installed and configured according to specifications and customer requirements.
• Conduct system functionality checks and testing prior to handover to clients.
• Work with project teams to ensure smooth implementation and delivery of solutions.
• Conduct scheduled preventive maintenance to ensure reliability and performance of AV and IT equipment.
• Diagnose faults, repair equipment, and replace defective components when required.
• Identify potential issues and recommend solutions to minimise downtime.
• Provide on-site technical support, troubleshooting hardware, software, and connectivity issues.
• Diagnose and resolve issues involving AV systems, video conferencing platforms, networking, and related technologies.
• Respond promptly to service requests and incidents to minimise disruptions.
• Escalate complex issues to internal teams or vendors when necessary.
• Provide technical guidance and basic training to clients on operation and maintenance.
• Maintain positive client relationships with professional, responsive service.
• Collaborate with sales and project teams to understand customer requirements and propose suitable solutions.
• Prepare and maintain service reports, maintenance records, troubleshooting logs, and technical documentation.
• Document issues, corrective actions, and recommendations for future reference.
• Record client feedback and communicate recurring issues to relevant teams.
• Ensure all service activities are documented and completed per procedures.
• Stay updated on emerging AV technologies and workplace collaboration solutions.
• Participate in training and knowledge sessions to improve troubleshooting and service capabilities.
• Identify opportunities to improve service efficiency, system reliability, and customer satisfaction.

Skills

AV/IT experience

On-site technical support

Documentation & reporting

Communication skills

Problem solving

Independent work

Time management

Travel to client sites

Job description

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Role Overview

We are looking for a proactive and technically skilled Field Service Engineer to join our Workplace Technology Solutions team in the Philippines.

In this role, you will be responsible for the installation, testing, commissioning, maintenance, and troubleshooting of Audio-Visual (AV) and workplace technology systems at client sites.

You will play a key role in ensuring that our clients' systems operate efficiently and reliably by providing timely on-site technical support, resolving technical issues, and delivering excellent customer service.

The ideal candidate should have hands‑on experience in AV or IT systems, strong troubleshooting capabilities, and good communication and documentation skills.

Key Responsibilities

Installation, Testing & Commissioning

• Perform on‑site installation, configuration, testing, and commissioning of AV and workplace technology systems, including projectors, video conferencing equipment, displays, audio processors, and control systems.
• Ensure all equipment and systems are installed and configured according to technical specifications and customer requirements.
• Conduct system functionality checks and testing to ensure optimal performance before handover to clients.
• Work closely with project teams to ensure smooth implementation and delivery of solutions.

Preventive & Corrective Maintenance

• Conduct scheduled preventive maintenance to ensure the reliability and performance of AV and IT equipment.
• Perform corrective maintenance, including diagnosing technical faults, repairing equipment, and replacing defective components when required.
• Identify potential technical issues and recommend appropriate solutions to minimise system downtime.
• Ensure maintenance activities are completed according to service schedules and customer requirements.

On‑Site Technical Support & Troubleshooting

• Provide on‑site technical support to clients, troubleshooting and resolving hardware, software, and connectivity issues.
• Diagnose and resolve technical problems involving AV systems, video conferencing platforms, network connectivity, and related workplace technologies.
• Respond promptly to service requests and technical incidents to minimise disruptions to client operations.
• Escalate complex technical issues to internal technical teams or vendors when necessary.

Client Support & Training

• Provide technical guidance and basic training to clients on the operation and maintenance of AV and workplace technology systems.
• Communicate effectively with clients to understand technical issues and provide clear explanations of solutions.
• Maintain positive client relationships by delivering professional, responsive, and reliable technical support.
• Collaborate with sales and project teams to understand customer requirements and recommend suitable technical solutions.

Documentation & Reporting

• Prepare and maintain accurate service reports, maintenance records, troubleshooting logs, and technical documentation.
• Document technical issues, corrective actions, and recommendations for future reference.
• Record client feedback and communicate recurring technical issues to relevant internal teams.
• Ensure all service activities are properly documented and completed in accordance with company procedures.

Continuous Improvement & Technical Development

• Stay updated on emerging AV technologies, workplace collaboration solutions, and industry best practices.
• Develop technical knowledge of AV equipment, video conferencing platforms, and related IT systems.
• Participate in technical training and product knowledge sessions to continuously improve troubleshooting and service capabilities.
• Identify opportunities to enhance service efficiency, system reliability, and customer satisfaction.

• AV or IT Experience: Minimum 1 year of hands‑on experience in AV, IT support, field service engineering, or a related technical role, with practical knowledge of hardware and software troubleshooting.
• On‑Site Technical Support: Demonstrated experience providing on‑site technical support, including installation, maintenance, troubleshooting, or resolving technical issues at client locations.
• Documentation & Communication Skills: Strong verbal and written communication skills, with the ability to prepare clear technical reports, document service activities, and communicate effectively with clients and internal stakeholders.
• Experience with AV systems, video conferencing equipment, networking, or workplace collaboration technologies.
• Good analytical and problem‑solving skills, with the ability to troubleshoot technical issues independently.
• Customer‑oriented mindset with a strong sense of responsibility and professionalism.
• Ability to work independently at client sites while collaborating effectively with internal teams.
• Good organisational and time management skills, with the ability to handle multiple service requests.
• Willingness and ability to travel to client sites across the Philippines as required.

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross‑border teams, and cutting‑edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team‑oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high‑profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.