Field Service Engineer - QA & Troubleshooting

JARC Group; Manila; Hybrid; PHP 312,000 - 502,000; Full time

Job summary

The Service Engineer at JARC Group will implement QA processes, troubleshoot product issues, and train customers under the guidance of the Service Engineering Manager. The role requires a graduate in engineering with 1-2 years of progressive experience in service, computer, or mechanical engineering.

The successful candidate should have strong analytical and communication skills, with proficiency in Microsoft Office.

Qualifications

• Graduates with Computer Engineering or Mechanical Engineering or related fields.
• Solid foundation in engineering principles and problem solving.
• Ability to analyze complex data and communicate findings effectively.

Responsibilities

• Implement processes for quality assurance of JARC Group products.
• Troubleshoot product issues and support field operations.
• Provide product training to customers and staff.
• Evaluate and recommend improvements for JARC Group products.
• Operate under the direction of the Service Engineering Manager.

Skills

Analytical skills

Communication skills

Product knowledge

Education

Computer Engineering

Mechanical Engineering

Related engineering degree

Tools

Microsoft Office

Job description

The Service Engineer at JARC Group will implement QA processes, troubleshoot product issues, and train customers under the guidance of the Service Engineering Manager. The role requires a graduate in engineering with 1-2 years of progressive experience in service, computer, or mechanical engineering.

The successful candidate should have strong analytical and communication skills, with proficiency in Microsoft Office.