Field Service Engineer - Installation, Calibration & Repair

Esco

Manila

On-site

PHP 300,000 - 600,000

Full time

14 days+

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Job summary

Esco Lifesciences Group is seeking a Service Engineer to support field service activities for Esco products in Manila and across Asia. The role involves installation, calibration, preventive maintenance, troubleshooting, and preparing precise service reports.

The ideal candidate has a Diploma or Degree in Engineering, 1 year of repair/troubleshooting experience, strong English, and good analytical problem-solving skills; fresh graduates are welcome to apply.

Qualifications

Diploma or Degree in Engineering.
At least 1 year working experience in equipment repair/troubleshooting.
Fresh graduates are welcome to apply!
Good command of spoken and written English
Good analytical and problem-solving skills

Responsibilities

Field service support for Esco products
Handle all breakdown calls in the earliest response time
Ensure a high level of customer satisfaction and effectively manage customer expectations
Prepare field service reports and related documentation
Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
Perform troubleshooting, commissioning, and certification of units promoted
Provides effective teamwork, building a strong relationship with customer contacts
Carry out hands-on training for field service organizations internationally when needed