FIELD SERVICE ENGINEER

Nipro Medical Philippines Corporation; Northern Mindanao; On-site; PHP 400,000 - 600,000; Full time

Job summary

Nipro Medical Philippines Corporation is seeking a Field Service Engineer to install, troubleshoot, and repair Nipro medical devices, and to conduct preventive and corrective maintenance at customer sites.

You will provide technical support to customers, ensure safe device operation through training, prepare service reports, assist the sales team with product demonstrations, and share effective techniques with colleagues.

Responsibilities

• Install, troubleshoot and repair Nipro medical devices.
• Conduct preventive and corrective maintenance of Nipro medical devices.
• Provide technical support to customers/end user.
• Ensure that customer''s/end-users are properly trained on the safe use of Nipro''s medical devices.
• Prepare technical service, installation, preventive maintenance, and corrective maintenance reports and records.
• Provide technical assistance to fellow Field Service Engineers when the need arises.
• Provide timely service and accomplishments.
• Assist sales team in promoting Nipro''s medical device/s to potential customers by product demonstration and discussion of its modalities and safety features.
• Accept other duties and responsibilities in connection to technical work activities when the need arises.
• Attend training as per required by the Company in relation to work function.

Job description

Main Responsibilities:

1. Responsible for installation, trouble shooting and repair of Nipro's medical devices.

2. Conduct preventive and corrective maintenance of Nipro's medical devices.

3. Provide technical support to customers/end user.

4. Ensure that customer's/end-users are properly trained on the safe use of Nipro's medical devices.

5. Prepare technical service, installation, preventive maintenance, and corrective maintenance reports and records.

6. Provide technical assistance to fellow Field Service Engineers when the need arises.

7. Provide timely service and accomplishments.

8. Assist sales team in promoting Nipro's medical device/s to potential customers by product demonstration and discussion of its modalities and safety features.

9. Accept other duties and responsibilities in connection to technical work activities when the need arises.

10. Attend training as per required by the Company in relation to work function.

Report, Information sharing:

1. Create format to record and information sharing.

2. Report the technical activities, specific action plan based on the customer type etc. regularly and timely (daily, weekly, monthly, quarterly and yearly)

3. Information sharing to the related members to manage the production/inventory/delivery timely.

4. Share effective techniques with related members.

Others:

1. Identify and resolving customer issues and concerns when required.

2. Providing support for the necessary action as a Company such as audit, quality management systems etc. and,

3. Perform other duties as assigned from the Company.