Field Office Personnel

Unisys; Butuan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Unisys is seeking a Data Processing Associate to provide support within the assigned service area. You will assist clients by phone, email, chat, or other channels, answer inquiries, resolve complaints, and process orders and payments.

You will maintain records of client interactions and transactions, uphold service levels with clients and franchises, and ensure compliance with regulatory requirements and Unisys standards. This role may involve direct client interface and escalation per protocol.

Qualifications

• High School Diploma or GED required.
• Less than 2 years’ experience in area of responsibility.

Responsibilities

• Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information.
• Handling and processing product, service or other orders / requests,
• Handling transactions associated with product / service changes,
• Entering and updating transactional information into databases, spreadsheets or other systems, and
• Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.

Skills

Data processing

Customer support

Database entry

Education

High School Diploma or GED

Tools

Databases

Spreadsheets

Job description

What success looks like in this role:

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as:
  • Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,
  • Handling and processing product, service or other orders / requests,
  • Handling transactions associated with product / service changes,
  • Entering and updating transactional information into databases, spreadsheets or other systems, and
  • Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

You will be successful in this role if you have:

• High School Diploma or GED required
• Generally, less than 2 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.