Field Engineering Manager, AI Inference & Production

Fireworks; San Mateo; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Fireworks is seeking a Manager, Field Engineering to lead a distributed team of field engineers, drive technical evaluations, and ensure customer success across AI inference and fine‑tuning platforms. You’ll coach engineers, own end-to-end engagements, and collaborate with sales leadership to scale initiatives in enterprise environments.

This hands-on leadership role demands deep technical chops in the LLM stack, production-grade software, and a proven ability to ship with customers while

Qualifications

• 8+ years of overall experience, including 2+ years managing Field Engineering, Solutions Engineering, Forward Deployed Engineering, or Pre‑Sales teams.
• Strong technical foundation and fluency in the LLM stack: inference trade-offs, model serving, fine-tuning workflows, and deploying models on GPU infrastructure across AWS, Azure, and GCP.
• Demonstrated ability to build production software with customers and coach engineers to grow into senior/lead roles.

Responsibilities

• Lead, coach, and grow a distributed team of Field Engineers — hiring, onboarding, developing, and maintaining a high bar for technical excellence and customer outcomes
• Own your team's engagement portfolio: allocate engineers to pursuits and ensure consistent execution across discovery, demos, POCs, and production integrations
• Lead complex evaluations end‑to‑end (discovery → architecture → POC → production plan) and step in on high-stakes deals
• Coach AEs and Field Engineers in real time to improve deal quality and close outcomes
• Build and refine the Field Engineering playbook: discovery frameworks, POC templates, reference architectures
• Translate field insights into product/engineering roadmap and drive improvements
• Partner with revenue leadership on pipeline health, forecast calls, and territory planning
• Stay hands‑on when needed: ship POCs, run load tests, and support deployment decisions across models
• Track and improve your team's operating metrics — win rates and velocity, POC cycle time, utilization, and adoption outcomes

Skills

Field Engineering

Solutions Engineering

Pre-Sales

LLM stack

Production software

Team leadership

Customer engagement

Cloud platforms

GPU infrastructure

Communication

Tools

AWS

Azure

GCP

GPU infrastructure

Job description

Fireworks is seeking a Manager, Field Engineering to lead a distributed team of field engineers, drive technical evaluations, and ensure customer success across AI inference and fine‑tuning platforms. You’ll coach engineers, own end-to-end engagements, and collaborate with sales leadership to scale initiatives in enterprise environments.

This hands-on leadership role demands deep technical chops in the LLM stack, production-grade software, and a proven ability to ship with customers while