Field Engineer- Software Support (Metro Manila)

Giesecke+Devrient; Pasay; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Giesecke+Devrient (G+D) is seeking an Implementation and Application Support professional to deploy software packages at customer sites and resolve complex issues across WAS, Jboss, Java EE, and database environments.

The role requires 4+ years in customer support within banking or warehousing contexts, strong communication skills, and willingness to travel for on-site support and 24x7 operations. Join a global technology leader focused on secure payments and currency technology.

Qualifications

• Bachelor's in computer science or related field.
• 4+ years in a customer support role with banking/warehousing experience desirable.
• Excellent verbal, written communication and interpersonal skills.
• Strong analytical and problem-solving abilities, multitasking and great organizational skills.
• Flexibility to work long hours and travel; able to handle high pressure in a professional manner.

Responsibilities

• Implement software packages at customer sites.
• Respond to and troubleshoot customer software issues for G+D SWS products.
• Ensure issues are resolved within contracted SLA times; provide onsite assistance.
• Document issues in G+D's issue tracking system and reproduce issues in test environments.
• Lead implementation activities at customer sites and provide training on software as required.
• Create documentation (Support/Training) as required and maintain customer relationships.

Skills

WebSphere 9.x

Jboss EAP 7.x

Java EE deployment

MS SQL

Oracle SQL

LDAP integration

Networking protocols

Customer support

Troubleshooting

On-site travel

Education

Computer Science or related degree

Tools

IBM WebSphere

Jboss EAP

Job description

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Implementation and Application Support

• Implement software packages at customer sites
• Respond to and troubleshoot all customer software issues for G+D SWS products.
• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required. Technical Skills:
• Installing, configuring and administering/managing IBM WebSphere Application Server 9.x (WAS), Jboss EAP 7.x and IISProficient with war, ear application deployment in Java EE Application Servers environment.
• Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
• Experience with .NET application installation and deployment
• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.
• Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills Key Responsibilities:
• Must be willing to work in a 24x7 environment. Must be willing to travel on-site and for extended periods if required.
• Document all issues in G+D’s issue tracking system
• Setup and configuration of test environment in order to duplicate issues
• Responsible to troubleshoot and identify customer issues with the software and escape to the R&D team if code changes are required.
• Assist in the preparation of reports for customer communication
• Establish and maintain excellent working relationship with all customers at all times
• Keep up-to‑date with technical and G+D product knowledge
• Lead Implementation activities at customer site
• Provide training on software as required
• Create documentation (Support/Training) as required Job Requirements:
• Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
• Excellent verbal, written communication and interpersonal skill are a must.
• Strong analytical, problem‑solving skills, ability for multitasking and good organizational skills.
• Detail‑oriented and persistent in execution and follow‑up tasks and the ability to lead and work in a team environment.
• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
• Flexibility to work long hours as necessary and able to handle high pressure in a professional manner