Field Dispatch Co-ordinator

Speedcast; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Speedcast in the Philippines seeks a Dispatch Coordinator to join the Global Field Engineering team, coordinating deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, cruise vessels and land locations.

You will manage the dispatch lifecycle end-to-end—from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation—ensuring engineers arrive on site safely, on time, and fully equipped to complete the

Qualifications

• 2+ years' experience in dispatch, scheduling, logistics coordination or field service operations
• Experience in satellite communications, maritime, energy or offshore industries is highly desirable
• Experience coordinating international travel, freight or spares logistics

Responsibilities

• Receive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements
• Assign a suitably experienced Field Engineer - Speedcast or approved third-party - based in the correct location for the job
• Coordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact
• Arrange and book all travel - flights, visas, ground transport, offshore transfers and accommodation - for the assigned engineer
• Review HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site
• Review travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals
• Identify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines
• Work as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends
• Create and issue all pre-dispatch work packs and field documentation to the assigned engineer
• Review and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out
• Manage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders
• Prepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing
• Carry out all activities in full compliance with Speedcast's QHSE policies, procedures and best practices
• Undertake any other ad-hoc duties as reasonably requested by the business.

Skills

Organisational skills

English communication

Cross-time-zone coordination

Attention to detail

Calm under pressure

Travel planning & bookings

HSE & travel security awareness

Problem-solving

Education

Bachelor's degree in logistics, supply chain, business administration, telecommunications or related discipline

Equivalent professional experience in dispatch or logistics

Tools

ServiceNow

MS Office (Outlook, Excel, Teams)

Windows OS

Job description

Job Summary

The Dispatch team sits at the centre of Speedcast's Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end - from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation - ensuring engineers arrive at site safely, on time, and fully equipped to complete the work.

Job Summary

The Dispatch team sits at the centre of Speedcast's Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end - from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation - ensuring engineers arrive at site safely, on time, and fully equipped to complete the work.

Key Area of Responsibility

• Receive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements.
• Assign a suitably experienced Field Engineer - Speedcast or approved third-party - based in the correct location for the job.
• Coordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact.
• Arrange and book all travel - flights, visas, ground transport, offshore transfers and accommodation - for the assigned engineer.
• Review HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site.
• Review travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals.
• Identify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines.
• Work as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends.
• Create and issue all pre-dispatch work packs and field documentation to the assigned engineer.
• Review and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out.
• Manage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders.
• Prepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing.
• Carry out all activities in full compliance with Speedcast's QHSE policies, procedures and best practices.
• Undertake any other ad-hoc duties as reasonably requested by the business.

Job Specification

Academic Qualifications

• Degree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline

Or

• Equivalent professional experience in dispatch, logistics or field service coordination

Relevant Experience

• 2+ years' experience in dispatch, scheduling, logistics coordination or field service operations
• Experience in the satellite communications, telecommunications, maritime, energy or offshore industries is highly desirable
• Experience coordinating international travel, freight or spares logistics

Technical Know-How

Essential:

• PC literate in a Windows environment, with strong Microsoft Office skills (Outlook, Excel, Teams)
• Understanding of HSE requirements and travel security considerations for offshore, maritime and remote sites
• Ability to coordinate travel bookings (flights, visas, offshore transfers, accommodation) via corporate travel systems

Desirable:

• Experience with spares/RMA logistics and international freight or customs processes
• Familiarity with VSAT, maritime or offshore communications equipment and terminology
• Experience with a work order / ticketing platform such as ServiceNow, or a similar ITSM tool

Skills / Competencies

• Excellent organisational skills with the ability to manage multiple concurrent dispatches
• Excellent interpersonal, verbal and written communication skills in English
• Able to communicate clearly and confidently with customers, engineers and internal teams across time zones
• Strong attention to detail when preparing work packs, documentation and Work Order updates
• Calm and decisive under pressure, particularly during urgent or out-of-hours dispatches
• Capable of assessing HSE and travel security information and applying it correctly to a dispatch

Strength / Character

• High level of flexibility and adaptability, able to reprioritise quickly as dispatch needs change
• Willing and able to work a rotating shift pattern providing 24 x 7 on-call coverage, including nights, weekends and public holidays
• Self-motivated with the ability to work independently and take ownership of a dispatch end-to-end
• Able to build effective working relationships with a globally distributed team of Field Engineers and third parties
• Proactive in anticipating issues - such as travel disruption or missing spares - and resolving them before they impact the customer
• Comfortable working to deadlines in a fast-paced, customer-facing operational environment

Working at Speedcast

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place. We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. You will experiment, learn and grow here, right alongside us, every single day. Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels. Top reasons why people love working at Speedcast:

• Our global presence -