Field Desk Staff

ACOM CONSUMER FINANCE CORPORATION; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare benefits

Dayshift 5-day work week

Career growth opportunities

Job summary

ACOM Consumer Finance Corporation is seeking a Field Desk Staff to organize and manage field activities related to credit verification and collections, ensuring timely account visitation and clear communication with clients and internal teams.

The role requires 1 year of field credit/collection experience, a finance or business degree, and strong analytical and interpersonal skills. Expect dayshift work with a 5-day work week and competitive compensation including healthcare benefits.

Qualifications

• Bachelor's degree in finance or business is required or preferred.
• Minimum 1 year coordinating field credit or collection activities.
• Experience in field verification, skip tracing, and debt recovery methods.
• Strong analytical, organizational, and interpersonal skills.
• Ability to assess credit applications and evaluate risk.

Responsibilities

• Organize and manage field activities to ensure timely visitation of accounts.
• Schedule and allocate accounts versus manpower to meet operations needs.
• Handle escalated customer inquiries related to field credit and collection activities.
• Collaborate with departments to meet goals and resolve issues.
• Generate and analyze field reports to ensure procedures are followed.
• Develop and implement credit investigation, fraud detection, and collection strategies.
• Achieve team KRA/KPI in credit investigation and collection activities.
• Serve as a liaison between field personnel, clients, and internal teams.

Skills

Credit verification

Collections coordination

Data analysis

Customer communication

Team collaboration

Education

Bachelor's degree in finance or business

Tools

Skip tracing

Information validation

Fraud detection

Job description

Are you ready to make a difference and #ACOMplishYourDreams?

ACOM Consumer Finance Corporation is looking for dedicated individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan's leading financial institution, we empower individuals to achieve their financial goals.

The Field Desk Staff is responsible for organizing and managing field activities related to credit verification and collections, ensuring timely and successful account visitation, and maintaining excellent communication with clients and internal teams. If you have experience in financial industry operations, especially in field credit and collections, and possess strong analytical and interpersonal skills, we want to hear from you!

Key Responsibilities

• Organize and manage field activities to ensure timely and successful assignment and visitation of accounts.

• Ensure proper scheduling and allocation of accounts versus manpower to meet operational needs.

• Handle escalated customer complaints or inquiries related to field credit and collection activities; resolve concerns professionally and promptly.

• Collaborate with other departments to meet goals and resolve operational issues.

• Generate, interpret, and analyze field reports to ensure compliance with standard procedures.

• Develop and implement effective credit investigation, fraud detection, and collection strategies.

• Achieve and maintain team KRA/KPI in credit investigation and collection activities.

• Serve as a point of contact between field personnel, clients, and internal teams, ensuring smooth communication and relationship management.

Qualifications

• Bachelor's Degree in any course; finance/business-related courses are an advantage.

• At least 1 year of experience as a coordinator to field credit and/or collection personnel.

• Experience in the financial industry for at least 1 year, especially in field credit verification, collection, skiptracing, information validation, lawful debt recovery methods, and handling customer complaints.

• Strong analytical, organizational, and communication skills.

• Ability to assess credit applications, verify financial information, and evaluate risks.

• Excellent interpersonal skills to foster professional relationships with clients and colleagues.

• Results-oriented, proactive, and capable of working under pressure.

• Dependable team player with a positive attitude.

Why join ACOM?

• Competitive Compensation: Enjoy a rewarding salary package, performance-based incentives, and healthcare benefits.

• Career Growth: Advance your career with ongoing training and development opportunities.

• Positive Work Environment: Be part of a supportive and collaborative team. Have a work-life balance with dayshift and a 5-day work week.

• Impactful Work: Contribute to the financial well-being of our customers.

Join us in our mission to provide reliable, accessible financial solutions and create opportunities for Filipinos to achieve their dreams.