FIELD COORDINATOR

VENTURESLINK MANAGEMENT SOLUTION INC.; Pampanga; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Full-time contract

Training and development

Career advancement

Collaborative workplace

Job summary

VENTURESLINK MANAGEMENT SOLUTION INC. is seeking a Field Coordinator to join its team in Pampanga, Central Luzon. This full-time role links office-based call centre operations with field activities, coordinating staff schedules, logistics and customer service delivery.

You will monitor field operations, ensure SOP/SLA compliance, collect field data, and communicate with customers to resolve scheduling conflicts and on-site issues. Strong English skills and CRM/MS Office experience are required.

Qualifications

• Proven experience in field coordination, logistics coordination or customer service operations, preferably within a call centre or customer service environment.
• Strong organisational and multitasking abilities with the capacity to manage multiple priorities simultaneously.
• Excellent communication skills, both written and verbal, with proficiency in English.
• Proficiency in using scheduling software, customer relationship management (CRM) systems and Microsoft Office applications.
• Demonstrated ability to work collaboratively with diverse teams and maintain professional relationships.
• Problem-solving mindset with the ability to make sound decisions under pressure.
• Strong attention to detail and commitment to maintaining accurate records and data integrity.
• Flexibility and willingness to adapt to changing operational requirements.
• Customer-focused approach with a commitment to delivering high-quality service.
• Familiarity with the Pampanga area and knowledge of local routes and geography would be advantageous.

Responsibilities

• Coordinating field operations and managing the scheduling of field staff to ensure optimal coverage and resource utilisation
• Serving as the primary point of contact between field teams and the office-based call centre and customer service operations
• Monitoring and tracking field activities in real-time, ensuring compliance with standard operating procedures and service level agreements
• Collecting, verifying and reporting field data to support customer service metrics and performance indicators
• Liaising with customers to confirm appointments, resolve scheduling conflicts and address any on-site concerns
• Managing logistics, including vehicle allocation, route optimisation and equipment distribution to field teams
• Identifying and communicating operational issues to management and supporting the implementation of solutions
• Maintaining accurate records and documentation related to field activities and customer interactions
• Supporting customer inquiries and complaints escalated from the call centre, ensuring timely resolution
• Collaborating with multiple departments to streamline processes and improve service delivery

Skills

Field coordination

Logistics coordination

Customer service

Scheduling software

CRM systems

Microsoft Office

English communication

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

About the role

VENTURESLINK MANAGEMENT SOLUTION INC. is seeking a Field Coordinator to join our dynamic team. This is a full-time position based in Pampanga, Central Luzon. The Field Coordinator plays a vital role in our customer service operations, serving as the crucial link between our office-based teams and our field operations. You will be responsible for coordinating field activities, managing logistics, and ensuring exceptional customer service delivery whilst maintaining strong communication channels with our call centre and customer service divisions. This role is integral to our commitment to delivering outstanding customer experiences and operational excellence.

What you'll be doing

• Coordinating field operations and managing the scheduling of field staff to ensure optimal coverage and resource utilisation

• Serving as the primary point of contact between field teams and the office-based call centre and customer service operations

• Monitoring and tracking field activities in real-time, ensuring compliance with standard operating procedures and service level agreements

• Collecting, verifying and reporting field data to support customer service metrics and performance indicators

• Liaising with customers to confirm appointments, resolve scheduling conflicts and address any on-site concerns

• Managing logistics, including vehicle allocation, route optimisation and equipment distribution to field teams

• Identifying and communicating operational issues to management and supporting the implementation of solutions

• Maintaining accurate records and documentation related to field activities and customer interactions

• Supporting customer inquiries and complaints escalated from the call centre, ensuring timely resolution

• Collaborating with multiple departments to streamline processes and improve service delivery

What we're looking for

• Proven experience in field coordination, logistics coordination or customer service operations, preferably within a call centre or customer service environment

• Strong organisational and multitasking abilities with the capacity to manage multiple priorities simultaneously

• Excellent communication skills, both written and verbal, with proficiency in English

• Proficiency in using scheduling software, customer relationship management (CRM) systems and Microsoft Office applications

• Demonstrated ability to work collaboratively with diverse teams and maintain professional relationships

• Problem-solving mindset with the ability to make sound decisions under pressure

• Strong attention to detail and commitment to maintaining accurate records and data integrity

• Flexibility and willingness to adapt to changing operational requirements

• Customer-focused approach with a commitment to delivering high-quality service

• Familiarity with the Pampanga area and knowledge of local routes and geography would be advantageous

What we offer

VENTURESLINK MANAGEMENT SOLUTION INC. is committed to fostering a supportive and rewarding work environment. We offer competitive compensation packages, opportunities for professional development and career advancement within a growing organisation. Our team benefits from a collaborative workplace culture that values dedication and customer service excellence. We provide ongoing training and support to help you succeed in your role, along with a full-time employment contract that offers job security and stability. We believe in recognising and rewarding the contributions of our team members and creating an inclusive workplace where everyone can thrive.

About us

VENTURESLINK MANAGEMENT SOLUTION INC. is a customer service-focused organisation specialising in call centre operations and customer service solutions. Our mission is to deliver exceptional customer experiences whilst maintaining operational efficiency and excellence. We pride ourselves on our commitment to our clients and employees, fostering a culture of professionalism, integrity and continuous improvement. With a presence in key locations across the Philippines, we are dedicated to growing our team and expanding our service offerings to better serve our customers' evolving needs.