Field Collections Team Leader - Angeles

City Savings Bank, Inc.; Pampanga; On-site; PHP 300,000 - 540,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Collections Supervisor to lead our field collections team across the Pampanga area, focusing on motorcycle and consumer loans.

You will coach staff, monitor daily activity, ensure compliance with policies and regulatory requirements, and review performance to boost productivity.

This role requires travel within the assigned area, client visits when needed, and timely reporting to management with thorough documentation.

Qualifications

• Bachelor's degree in business or finance required.
• 3–5 years in field collections, preferably motorcycle or consumer loans.
• Experience supervising a team is advantageous.

Responsibilities

• Lead and supervise a field-collections team to hit targets.
• Monitor daily collections and ensure policy/regulatory compliance.
• Conduct performance reviews and coach for productivity.
• Monitor accounts, portfolios, and delinquency management.
• Coordinate field activities and client visits as needed.
• Submit collection reports and management recommendations.
• Investigate issues and resolve borrower escalations.
• Ensure documentation and timely endorsements for actions.
• Travel within the area to supervise field staff.

Skills

Field collections

Team leadership

Coaching

Regulatory compliance

Performance management

Education

Bachelor's Degree in Business Administration/Finance/Management or related field

Job description

Lead and support our collections team handling motorcycle loan accounts.

Responsibilities

• Lead, coach, and supervise a team of field collectors to achieve collection targets.
• Monitor daily collection activities and ensure compliance with company policies and regulatory requirements.
• Conduct regular performance reviews, provide coaching, and implement action plans to improve team productivity.
• Perform account monitoring, portfolio reviews, and delinquency management.
• Coordinate field collection activities and conduct client visits when necessary.
• Prepare and submit collection performance reports and recommendations to management.
• Investigate collection issues and resolve escalated borrower concerns.
• Ensure proper documentation and timely endorsement of accounts for further collection actions.
• Travel within the assigned area to monitor accounts, support collection activities, and supervise field personnel.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Management, or any related field.
• At least 3–5 years of experience in field collections, preferably handling motorcycle loans, salary loans, consumer loans, or similar lending products.
• Previous experience in a supervisory, team lead, or people management role is an advantage.