Field Collections & Fraud Specialist

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial solutions company based in the Philippines is seeking a dedicated collections field agent. The role involves conducting field visits to delinquent customers, negotiating payment plans, and ensuring compliance with ethical collection practices. Candidates should possess strong negotiation and problem-solving skills, with an emphasis on customer handling. The position requires a high school diploma or vocational certificate and the ability to work independently while frequently traveling within assigned areas. Residing in Cavite is preferred.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Experience in field collections.
• Willing to travel frequently within assigned areas.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Monitor repayment behavior and recommend accounts for escalation.

Skills

Strong negotiation skills

Effective communication

Problem-solving abilities

Customer handling

Conflict resolution

Education

High school diploma or vocational certificate

Job description

A financial solutions company based in the Philippines is seeking a dedicated collections field agent. The role involves conducting field visits to delinquent customers, negotiating payment plans, and ensuring compliance with ethical collection practices. Candidates should possess strong negotiation and problem-solving skills, with an emphasis on customer handling. The position requires a high school diploma or vocational certificate and the ability to work independently while frequently traveling within assigned areas. Residing in Cavite is preferred.