Field Associate Lead (FSR)

0207 Diversey Philippines Inc; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) plan

Opportunities for professional growth

Job summary

Diversey Philippines Inc. is seeking a Field Associate Lead to guide and develop our Field Associate (FA) team across Luzon, Visayas and Mindanao.

This role delivers customer audits, technical support, product demonstrations, and training while supporting selected Global Strategic Accounts and Key Accounts. The position emphasizes leadership of field staff, deep knowledge of Food Safety and GMP, and strong engagement across multi-site clients, with a focus on analytics and reporting to drive

Qualifications

• Proven leadership experience managing field-based or technical teams.
• Strong knowledge of Food Safety, HACCP, GMP, and audit processes.
• Excellent customer engagement, presentation, and communication skills.
• Strong analytical and organizational capabilities.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using Salesforce CRM and reporting dashboards.
• Ability to manage multiple priorities across a geographically dispersed team.

Responsibilities

• Lead, coach, and develop Field Associates to drive performance and service excellence.
• Plan and manage field activities, customer visits, and audit schedules.
• Deliver training on Food Safety, HACCP, GMP, products, and audit standards.
• Conduct customer training sessions and product demonstrations.
• Manage selected GSA and KA customers, providing technical support and audit follow-up.
• Ensure annual audit targets and field activity plans are achieved.
• Monitor audit findings, corrective actions, and customer action plans.
• Maintain accurate reporting through Salesforce dashboards, Excel trackers, and management reports.

Skills

Leadership

Field Operations

Customer engagement

Presentation skills

Communication

Analytical skills

Microsoft Excel

Microsoft PowerPoint

Salesforce CRM

Report writing

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

About Us

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention. With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions. Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects. Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

What You'll Do

We are seeking a Field Associate Lead to lead and develop our Field Associate (FA) team across Luzon, Visayas, and Mindanao. This role is responsible for ensuring the successful delivery of customer audits, technical support, product demonstrations, and training while directly supporting selected Global Strategic Accounts (GSA) and Key Accounts (KA).

Key Responsibilities

• Lead, coach, and develop Field Associates to drive performance and service excellence.
• Plan and manage field activities, customer visits, and audit schedules.
• Deliver training on Food Safety, HACCP, GMP, products, and audit standards.
• Conduct customer training sessions and product demonstrations.
• Manage selected GSA and KA customers, providing technical support and audit follow-up.
• Ensure annual audit targets and field activity plans are achieved.
• Monitor audit findings, corrective actions, and customer action plans.
• Maintain accurate reporting through Salesforce dashboards, Excel trackers, and management reports.

What We're Looking For

• Proven leadership experience managing field-based or technical teams.
• Strong knowledge of Food Safety, HACCP, GMP, and audit processes.
• Excellent customer engagement, presentation, and communication skills.
• Strong analytical and organizational capabilities.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using Salesforce CRM and reporting dashboards.
• Ability to manage multiple priorities across a geographically dispersed team.

Success Measures

• Achievement of audit and field activity targets.
• Development and capability growth of the FA team.
• Customer satisfaction and technical support effectiveness.
• Performance of assigned GSA and KA accounts.
• Timely, accurate reporting and Salesforce updates.

Join us and play a key role in strengthening customer partnerships, driving food safety excellence, and developing a high-performing field team. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

• competitive compensation
• medical, dental and vision insurance
• 401(k) plan
• opportunities for professional growth and development

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.