Field Applications Engineer

Care 4 Life Trading Corp.; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

A healthcare equipment company in Metro Manila is seeking a Field Service Engineer to assist with product installations and technical support. The ideal candidate should have a Bachelor's degree in Engineering and 1-3 years of relevant experience. Proficiency in troubleshooting computer systems and strong communication skills are essential. The role requires frequent travel to client locations to ensure effective service delivery.

Qualifications

• 1-3 years of experience in a field service role.
• Detail-oriented with strong problem-solving abilities.
• Willingness to travel frequently to client locations.

Responsibilities

• Assist sales executives by performing product demonstrations.
• Handle product installations, preventive and corrective maintenance.
• Provide technical support and consulting to customers.

Skills

Computer software and hardware troubleshooting

Excellent communication skills

Bioengineering equipment technical skills

Problem-solving abilities

Education

Bachelor's degree in Engineering or related field

Job description

• Assist the sales executives during execution of sales process by installing and performing a product demonstration of the COMPANY’s products
• Product installation, preventive maintenance, and corrective maintenance
• Provide consulting to customers and technical support regarding technicalities of the COMPANY’s products
• Inventory management of equipment and spare parts
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems to diagnose and solve hardware or software faults
• Assist team with IT related problems when called upon
• All technical support transactions, consultations, product demo and installation should be encoded as a ticket to Hubspot
• Generate a monthly Hubspot service ticket report

Requirements

• Educational Qualifications: Bachelor's degree in Engineering or related field.
• Experience Level: 1-3 years of experience in a field service role.
• Skills and Competencies: Proficient in computer software and hardware troubleshooting.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong technical skills related to bioengineering equipment.
• Qualities and Traits: Detail-oriented with strong problem-solving abilities.
• Working Conditions: Willingness to travel frequently to client locations.