Features Specialist - SPX Express

SPX Express; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

SPX Express in Manila is seeking a detail-oriented professional to manage product development and enhancements. The role involves coordinating with teams, launching new features, and ensuring quality assurance. Candidates should hold a Bachelor's Degree in Management or a related field and have a strong track record in project management, along with proficiency in MS Excel. Strong communication skills in English and Filipino, and experience with programming languages like Tableau or Python are preferred.

Qualifications

• Bachelor’s Degree in Management, Management Information Systems, Business, or equivalent.
• Great track record of successful project management.
• Experienced in developing new product features.
• High proficiency in MS Office, especially in MS Excel.
• Outstanding critical-thinking and interpersonal skills.
• Strong communication skills in English and Filipino.
• Knowledge in Tableau, Python, or other programming languages is a plus.
• Capable of handling multiple tasks and able to work in a dynamic work environment.
• Highly meticulous and detail-oriented.

Responsibilities

• Coordinating with regional and local teams for new product features.
• Managing the launch of new product features through efficient communication.
• Onboarding new stakeholders to the company’s product ecosystem.
• Preparing detailed plans to track and monitor project development.
• Performing quality assurance controls on products.
• Creating support and training documents for users.
• Conducting research to identify stakeholder needs.
• Suggesting product enhancements to improve user experience.
• Setting up and maintaining product settings for expansion projects.

Skills

Project management

MS Excel

Critical thinking

Interpersonal skills

Communication skills in English and Filipino

Programming languages (Tableau, Python)

Education

Bachelor’s Degree in Management or equivalent

Job description

Job Description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Responsibilities

• Coordinating with regional and local teams for development of new product features for SPX Express
• Managing the launch of new or revamped product features through clear and efficient communication
• Onboarding new stakeholders to the company’s product ecosystem and processes
• Prepare detailed plans to track and monitor project development and performance
• Perform quality assurance controls on products
• Create support and training documents for internal and external users
• Conduct research to identify stakeholder needs and market gaps
• Sug gest product enhancements to improve user experience
• Setup and maintain product settings for expansion projects (new hubs)
• Highly meticulous and detail-oriented

Requirements

• Bachelor’s Degree in Management, Management Information Systems, Business, or equivalent
• Great track record of successful project management is required
• Experienced in developing new product features
• High proficiency in MS Office especially in MS Excel
• Outstanding critical-thinking and interpersonal skills
• Strong communication skills in English and Filipino
• Knowledge in Tableau, Python, or other programming languages is a plus
• Capable of handling multiple tasks and able to work in a dynamic work environment
• Highly meticulous and detail-oriented