External Workforce Compliance Specialist

SAP SE; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

SAP SE in Pasig City is seeking an External Workforce Center Associate to manage end-to-end external worker processes and ensure compliance with SAP policies. You will respond to queries via phone, tickets and email from managers, vendors, and SAP colleagues.

The role emphasizes data handling, IT principles, and stakeholder communication, with opportunities to advise managers on compliant engagement and process improvements.

Qualifications

• Customer focus applied to tickets, hotline, email and Fieldglass support.
• Excellent written and verbal communication with diverse stakeholders.
• Commitment to quality and continuous improvement in processes and outputs.
• Ability to collect, analyze and interpret data to guide decisions.
• Partner with managers to ensure compliant external worker engagements.
• Demonstrates ownership to meet targets and service levels.
• Understands SAP business goals and how external workforce supports them.
• Builds trust and credibility with managers, suppliers and colleagues.

Responsibilities

• Manage end-to-end external worker processes for SAP EWFC.
• Respond to queries via phone, tickets and emails from managers and vendors.
• Educate requestors on compliant engagement of external workers.
• Ensure data security and proper use of HR systems and tools.
• Identify opportunities to add value and drive improvements in processes.

Skills

Customer focus

Communication

Quality focus

Data-driven decision making

Consulting

Results orientation

Business acumen

Stakeholder management

Job description

SAP SE in Pasig City is seeking an External Workforce Center Associate to manage end-to-end external worker processes and ensure compliance with SAP policies. You will respond to queries via phone, tickets and email from managers, vendors, and SAP colleagues.

The role emphasizes data handling, IT principles, and stakeholder communication, with opportunities to advise managers on compliant engagement and process improvements.