Expansion & Operations Manager

51talk; Pasig; On-site; PHP 120,000 - 210,000; Full time

Job summary

51talk is seeking a dynamic Business Development & Center Partnerships professional in Pasig, Philippines to drive growth through partner acquisition and center launches. The role emphasizes building relationships with center operators, teachers, cafe owners, and training centers while ensuring scalable expansion across regions.

The ideal candidate will balance business development with operational execution, KPI-driven performance, and data-informed decision making, enabling sustainable center

Qualifications

• At least 5+ years in franchise acquisition, franchise operations, or related fields.
• Experience launching, expanding, or managing multiple sites/partners.
• Strong financial literacy with ability to discuss ROI, breakeven, and sustainability with investors.
• Willingness to travel 50–80% of time, including provincial and remote areas.

Responsibilities

• Identify, prospect, and convert high-potential Third Party Center Partners across assigned regions.
• Scout strategic locations in Tier 2 and Tier 3 cities with stable internet infrastructure and strong teacher supply potential.
• Conduct business opportunity seminars, field networking, and local partnership activities to generate leads.

Skills

Franchise acquisition

Multi-site operations

Territory sales

Regional expansion

Job description

Key Responsibilities

1. Business Development & Partner Acquisition

• - Identify, prospect, and convert high-potential Third Party Center Partners across assigned regions.
• - Scout strategic locations in Tier 2 and Tier 3 cities with stable internet infrastructure and strong teacher supply potential.
• - Conduct business opportunity seminars, field networking, and local partnership activities to generate leads.
• - Build strong relationships with prospective center operators, teachers, entrepreneurs, cafe owners, training centers, and small investors.
• - Develop and maintain a healthy lead pipeline to consistently achieve monthly center launch targets.

2. Partner Consultation & Business Advisory

• - Act as a business consultant to potential partners by presenting the TPCAP business model, expected ROI, profitability, and operational requirements.
• - Educate prospective partners on center operations, teacher supply, infrastructure standards, and financial viability.
• - Address partner concerns and overcome investment hesitation through data-driven and consultative selling.

3. Center Launch & Project Management

• - Manage the end-to-end launch process of new centers from onboarding to go-live.
• - Guide new partners throughout the first 30-60 days to ensure successful operational setup and readiness.
• - Conduct on-site evaluations and audits covering:
  • - Internet reliability and speed
  • - Equipment and technical readiness
  • - Noise control and environment suitability
  • - Infrastructure compliance
• - Ensure centers are launched on time and meet required operational and quality standards.

4. Operations & Performance Ownership

• - Monitor center performance, activation, and sustainability after launch.
• - Ensure launched centers meet utilization, quality, infrastructure, and compliance expectations.
• - Identify operational risks and proactively intervene to improve partner performance and retention.
• - Collaborate cross-functionally with Business Development, Recruitment, Training, Operations, and Quality teams to ensure center success.

5. Data & Reporting

• - Monitor key business metrics including:
  • - Activation and onboarding progress
  • - Partner productivity
  • - Quality and compliance standards
• - Provide regular business updates, forecasts, and expansion recommendations.

The ideal candidate goes beyond traditional sales or expansion and can confidently balance:

• - Business Development & Partnership Management
• - Operational Execution & Problem Solving
• - Financial Consulting & ROI Discussions
• - Project Management & Launch Execution
• - Data-Driven Decision Making
• - Stakeholder & Partner Management

Qualifications:

• - At least 5+ years of experience in:
• - Franchise acquisition or franchise operations
• - Multi-site operations
• - Institutional or territory sales
• - Retail, education, telecom, logistics, or regional expansion operations
• - Proven track record of launching, expanding, or managing multiple business sites, territories, or partners.
• - Strong financial literacy and ability to discuss ROI, breakeven, and business sustainability with investors or partners.
• - Comfortable with 50%–80% field travel, including provincial and remote areas.
• - Strong operational mindset with attention to execution and quality.
• - Highly data-sensitive and KPI-oriented.
• - Technology and AI literate; able to leverage digital tools for productivity, reporting, and decision-making.
• - Strong communication, negotiation, and stakeholder management skills.
• - Ability to speak local dialects (e.g., Bisaya, Ilocano) is an advantage.

Success Metrics (KPIs)

• - Monthly launched centers
• - Partner conversion rate
• - Center activation speed
• - Seat activation and utilization
• - Partner retention and sustainability
• - Compliance to infrastructure and quality standards
• - Forecast accuracy and territory growth