Exhibitor Success Specialist

relx; Iloilo City; On-site; PHP 300,000 - 460,000; Full time

Job summary

RELX is seeking a Customer Success Associate to support exhibitors before, during, and after events. You will be the main post-sale contact, helping manage onboarding, dashboards, badge registrations, and digital product opportunities across global show networks.

The role requires at least a year of relevant experience, strong communication, and the ability to navigate Salesforce and exhibitor tools. Collaboration with Sales, Marketing, and Operations is essential to maximize exhibitor success

Qualifications

• Bachelor’s degree holder.
• At least 1 year of relevant experience.
• Experience dealing with various stakeholders in a global perspective.
• Experience in voice / non-voice set-up.
• Basic skills in using Salesforce.
• Basic skills in Exhibitor Dashboard navigation.
• Proficient with Exhibitor Badge Registration systems.
• Proficient in Microsoft Office applications.
• Strong written and spoken communication.
• Account Management and Stakeholder Management.

Responsibilities

• Be the primary after-sales contact for exhibitors.
• Increase loyalty of exhibitors to encourage repeat bookings.
• Drive engagement by following the 4-touchpoint flow and event kickoff.
• Ensure onboarding is completed in a timely manner to boost satisfaction.
• Support the sales process from prospecting to upselling and servicing.
• Assist exhibitors with dashboards and profile completion in Atlas.
• Utilize Salesforce to log activities and schedule touchpoints.
• Guide exhibitors through the Exhibitor Manual and Badge Registration.
• Identify opportunities to upsell digital products.
• Own exhibitor success and align with business goals.
• Understand Emperia features for lead retrieval before and after events.

Skills

Communication

Stakeholder Management

Account Management

AI tools learning

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Exhibitor Badge Registration systems

Jabber/Enghouse Touchpoint

Microsoft Office

Job description

RELX is seeking a Customer Success Associate to support exhibitors before, during, and after events. You will be the main post-sale contact, helping manage onboarding, dashboards, badge registrations, and digital product opportunities across global show networks.

The role requires at least a year of relevant experience, strong communication, and the ability to navigate Salesforce and exhibitor tools. Collaboration with Sales, Marketing, and Operations is essential to maximize exhibitor success