Exhibitor Success Specialist

relx; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Relx is seeking a Customer Success Associate in Manila to support exhibitors after sales, handle billing inquiries, service requests, and upsell opportunities. You will coordinate with Sales, Marketing, and Operations to ensure a seamless event experience while maintaining strong client relationships.

The role involves handling voice and non-voice support, using Salesforce and exhibitor dashboards, and collaborating across global teams to optimize customer journeys and satisfaction.

Qualifications

• Bachelor's degree holder
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in voice / non-voice set-up
• Basic skills in using and navigating Salesforce
• Basic skills in using and navigating through the Exhibitor Dashboard
• Basic skills in using through different show websites
• Basic skills in using Exhibitor Badge Registration systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Exhibits core competencies based on CS function
• Skilled in written and spoken communication
• Account Management
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

• Exhibitor Support - acts as the point of contact for all after-sales support
• Increases loyalty of the exhibitors to be rebookers/repeat exhibitors
• Drives engagement by following the 4-touchpoint flow and attending event kickoff
• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event

Skills

Communication

Account management

Stakeholder management

Learning agility

Written and spoken communication

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Jabber

Enghouse Touchpoint

Microsoft Office

Job description

Relx is seeking a Customer Success Associate in Manila to support exhibitors after sales, handle billing inquiries, service requests, and upsell opportunities. You will coordinate with Sales, Marketing, and Operations to ensure a seamless event experience while maintaining strong client relationships.

The role involves handling voice and non-voice support, using Salesforce and exhibitor dashboards, and collaborating across global teams to optimize customer journeys and satisfaction.