Executive Consumer Ops (CRM)

Emapta Global; Metro Manila; On-site; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

HMO on Day 1

Prime Ortigas office

Day shift with weekends off

Salary advance program

Upskilling via Emapta Academy

Office gyms access

Lifestyle perks

Employee referral incentives

Annual leaves (20)

Mentorship exposure

Job summary

Emapta Global in the Philippines is seeking an Executive Consumer Ops (CRM) to lead subscriber experiences across email, SMS, web, and digital channels for a premier Australian media client.

You will leverage Salesforce Marketing Cloud, HTML, SQL, and CMS expertise to drive acquisition, engagement, and retention, while collaborating with product, technology, and marketing teams. The role offers a hybrid work setup with strong career development and premium benefits.

Qualifications

• 3-5 years of experience with CMS (WordPress VIP or similar)
• Hands-on experience with Salesforce Marketing Cloud, Adobe Experience Manager, or similar platforms
• Strong working knowledge of HTML and SQL to support marketing operations and campaigns
• Experience managing digital marketing campaigns across email, SMS, web, or other channels

Responsibilities

• Manage CMS platforms supporting subscriber acquisition and digital audience growth
• Execute website content, branding, promos, testing, deployment, optimization, and QA activities
• Build, test, and deploy personalized email and SMS campaigns using Salesforce Marketing Cloud or similar platforms
• Support customer engagement, dynamic pricing, and retention initiatives with cross-functional teams
• Execute multi-channel campaigns integrated with product notifications and social media

Skills

HTML

SQL

Campaign management

Digital marketing

Tools

Salesforce Marketing Cloud

Adobe Experience Manager

WordPress VIP

Job description

Power the Digital Subscriber Experiences Behind Australian Media

Millions of readers connect with news and digital content through journeys powered by marketing technology. As an Executive Consumer Ops (CRM), you'll join a pioneer team supporting one of Australia's leading media organizations, orchestrating personalized subscriber experiences across email, SMS, web, and digital channels. Bring together Salesforce Marketing Cloud, CMS expertise, HTML, SQL, and customer data to strengthen acquisition, engagement, and retention. Through Emapta, you'll gain global exposure, expand your MarTech expertise, and build a long-term international career backed by premium benefits and continuous development.

Job Overview

• Employment Type: Full-time
• Salary: Earn up to PHP90,000
• Work Setup: Onsite, SM Megatower, Ortigas

The Qualifications We Seek

• 3-5 years of experience working with WordPress VIP or similar Content Management Systems (CMS)
• Hands-on experience with Salesforce Marketing Cloud, Adobe Experience Manager, or similar marketing automation platforms
• Strong working knowledge of HTML and SQL to support digital marketing operations and campaign execution
• Experience managing digital marketing campaigns across email, SMS, web, or other customer engagement channels

Core Competencies

• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Exceptional attention to detail and commitment to quality
• Highly organized with the ability to coordinate cross-functional initiatives effectively

What You'll Do

• Manage CMS platforms supporting subscriber acquisition and digital audience growth
• Execute website content, branding, promotional offers, testing, deployment, optimization, and quality assurance activities
• Build, test, and deploy personalized email and SMS campaigns using Salesforce Marketing Cloud or similar platforms
• Support customer engagement, dynamic pricing, and retention initiatives alongside cross-functional teams
• Execute multi-channel marketing campaigns integrated with product notifications and social media platforms
• Analyze campaign performance, subscriber behavior, and engagement metrics to identify optimization opportunities
• Drive continuous improvements in conversion rates, marketing automation, and operational efficiency
• Partner with product, technology, and marketing stakeholders to enhance campaign execution and platform capabilities
• Maintain high standards of accuracy, customer experience, and operational excellence across all marketing activities
• Support experimentation, A/B testing, and rapid optimization initiatives to improve subscriber outcomes
• Build expertise across marketing technologies, business processes, and digital performance measurement tools
• Take ownership of campaigns from planning through execution and post-campaign analysis

Success Measures

• Growth in subscriber acquisition, engagement, and retention
• High-quality execution of CMS updates and automated marketing campaigns
• Improved conversion rates and campaign performance
• Timely delivery of initiatives across multiple digital channels
• Strong collaboration with stakeholders and cross-functional teams
• Increased efficiency through automation, experimentation, and continuous optimization
• Pioneer opportunity to help build a high-performing team from the ground up
• Competitive Salary Package
• Day 1 HMO coverage with free dependent
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule with fixed weekends off
• Salary Advance Program through banking partner
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world‑class standards, and grow in an environment designed for long‑term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.