Executive Assistant with Marketing Experience

Nightowl Consulting; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Nightowl Consulting seeks an Administrative Support professional to manage the Loan Officer's calendar, organize the CRM, and handle email communications for timely responses. The role also supports marketing and social media efforts, including content creation and lead management to sustain engagement.

Responsibilities include updating data across the Lead Contact Tracker List, nurturing leads, coordinating campaigns in Salesforce Account Engagement, and creating compelling marketing content

Qualifications

• Manage LO calendar, appointments, and follow-ups with clients and stakeholders.
• Organize and update the LO’s CRM with leads and contacts.
• Maintain the Lead Contact Tracker List with accurate data and follow-ups.
• Handle emails and ensure timely responses to inquiries.
• Track and respond to customer reviews to protect online reputation.
• Support social media with content creation and ad design for engagement.

Responsibilities

• Develop and maintain strong relationships with leads and clients.
• Assist with lead nurturing and personalized outreach.
• Coordinate marketing campaigns and monitor performance in Salesforce Accounts Engagement.
• Create content for marketing materials and digital platforms.

Skills

CRM management

Social media management

Email communication

Lead nurturing

Customer relations

Tools

Salesforce Account Engagement

Job description

Administrative Support:

• Manage and maintain the Loan Officer’s (LO) calendar, including setting, scheduling, and following up on appointments with clients, realtors, and other stakeholders.
• Organize and update the LO’s Customer Relationship Management (CRM) system by adding, categorizing, and manually entering leads, realtor contacts, and other business relationships.
• Maintain and update the Lead Contact Tracker List, ensuring accurate data and timely follow-ups.
• Handle email correspondence, prioritize tasks, and ensure timely responses to inquiries.
• Track, request, and respond to customer reviews to maintain a positive online reputation.

Marketing and Social Media Management:

• Manage social media accounts, including content creation, ad design, and consumer interaction to promote engagement and maintain a strong online presence.
• Develop and execute ad campaigns across various online marketing channels to enhance brand awareness and generate leads.
• Use Account Engagement in Salesforce to create marketing campaigns, track customer engagement, and measure campaign performance.
• Assist in the creation of visually appealing and compelling content for marketing materials, including social media, email campaigns, and other digital platforms.

Customer Relationship and Lead Management:

• Develop and maintain strong relationships with leads, clients, and referral partners to ensure timely follow-up and consistent communication.
• Assist with lead nurturing and follow-up through personalized outreach and communication.