Executive Assistant & Quality Assurance Lead (Hospitality)

Radisson Hotel Group; Quezon City; On-site; PHP 480,000 - 880,000; Full time

Job summary

Park Inn by Radisson North Edsa, part of Radisson Hotel Group, is seeking an Executive Assistant and Quality Assurance Officer in Quezon City, Philippines. This role combines strategic administrative support for the General Manager with overseeing guest feedback and brand compliance to elevate service standards.

The ideal candidate will have 3–5 years in executive support, a bachelor’s degree, excellent English communication, and proven experience in hospitality or corporate environments.

Qualifications

• Minimum of 3–5 years of experience in an executive support role, preferably in the hospitality industry
• Bachelor’s degree is required
• Excellent written and verbal communication skills in English
• Proven experience as an executive assistant, administrative assistant, or similar role (preferably in hospitality or corporate environments)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management abilities; able to multitask and prioritize effectively.
• High level of discretion and confidentiality
• Professional demeanor with strong interpersonal skills
• Flexible, adaptable, and proactive in supporting a dynamic work environment
• Experience working with ReviewPro or similar guest feedback platforms is a strong advantage
• Knowledge of Radisson Hotel Group standards or comparable brand standards is preferred

Responsibilities

• Provide strategic administrative support to the General Manager by managing schedules, communications, and documentation to ensure smooth executive operations and timely decision-making
• Monitor and analyze guest feedback, coordinate quality audits, and support brand compliance efforts to maintain high standards of guest satisfaction and operational excellence
• Collaborate with Heads of Department on corrective actions, service recovery, and continuous improvement initiatives to drive long-term enhancements in guest experience and brand performance

Skills

Executive support

Communication

Time management

Discretion

Interpersonal skills

Multitask

Confidentiality

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Park Inn by Radisson North Edsa, part of Radisson Hotel Group, is seeking an Executive Assistant and Quality Assurance Officer in Quezon City, Philippines. This role combines strategic administrative support for the General Manager with overseeing guest feedback and brand compliance to elevate service standards.

The ideal candidate will have 3–5 years in executive support, a bachelor’s degree, excellent English communication, and proven experience in hospitality or corporate environments.