Executive Assistant and Quality Assurance Officer

Radisson Hotel Group; Quezon City; Vor Ort; PHP 480.000 - 880.000; Vollzeit

Zusammenfassung

Park Inn by Radisson North Edsa, part of Radisson Hotel Group, is seeking an Executive Assistant and Quality Assurance Officer in Quezon City, Philippines. This role combines strategic administrative support for the General Manager with overseeing guest feedback and brand compliance to elevate service standards.

The ideal candidate will have 3–5 years in executive support, a bachelor’s degree, excellent English communication, and proven experience in hospitality or corporate environments.

Qualifikationen

• Minimum of 3–5 years of experience in an executive support role, preferably in the hospitality industry
• Bachelor’s degree is required
• Excellent written and verbal communication skills in English
• Proven experience as an executive assistant, administrative assistant, or similar role (preferably in hospitality or corporate environments)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and time management abilities; able to multitask and prioritize effectively.
• High level of discretion and confidentiality
• Professional demeanor with strong interpersonal skills
• Flexible, adaptable, and proactive in supporting a dynamic work environment
• Experience working with ReviewPro or similar guest feedback platforms is a strong advantage
• Knowledge of Radisson Hotel Group standards or comparable brand standards is preferred

Aufgaben

• Provide strategic administrative support to the General Manager by managing schedules, communications, and documentation to ensure smooth executive operations and timely decision-making
• Monitor and analyze guest feedback, coordinate quality audits, and support brand compliance efforts to maintain high standards of guest satisfaction and operational excellence
• Collaborate with Heads of Department on corrective actions, service recovery, and continuous improvement initiatives to drive long-term enhancements in guest experience and brand performance

Kenntnisse

Executive support

Communication

Time management

Discretion

Interpersonal skills

Multitask

Confidentiality

Ausbildung

Bachelor’s degree

Tools

Microsoft Office Suite

Jobbeschreibung

Executive Assistant and Quality Assurance Officer

• Full-time
• Hotel Name: Park Inn by Radisson North Edsa

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

• a. Provide strategic administrative support to the General Manager by managing schedules, communications, and documentation to ensure smooth executive operations and timely decision-making
• b. Monitor and analyze guest feedback, coordinate quality audits, and support brand compliance efforts to maintain high standards of guest satisfaction and operational excellence
• c. Collaborate with Heads of Department on corrective actions, service recovery, and continuous improvement initiatives to drive long-term enhancements in guest experience and brand performance

• Minimum of 3–5 years of experience in an executive support role, preferably in the hospitality industry
• Bachelor’s degree is required
• Excellent written and verbal communication skills in English
• Proven experience as an executive assistant, administrative assistant, or similar role (preferably in hospitality or corporate environments)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook
• Strong organizational and time management abilities; able to multitask and prioritize effectively.
• High level of discretion and confidentiality
• Professional demeanor with strong interpersonal skills
• Flexible, adaptable, and proactive in supporting a dynamic work environment
• Experience working with ReviewPro or similar guest feedback platforms is a strong advantage
• Knowledge of Radisson Hotel Group standards or comparable brand standards is preferred

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

We welcome applicants from all backgrounds, abilities, and experiences.