Executive Assistant (AU)

Likha Careers; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Performance Bonus

HMO & PTO

Paid Training

Other Exciting Benefits

Job summary

A leading BPO company in the Philippines is seeking an Executive Assistant to provide administrative support to an Australian client. Responsibilities include managing emails, scheduling appointments, and handling billing tasks with a focus on confidentiality. The ideal candidate has at least 2 years of experience in an administrative role, preferably in the psychiatric field. Excellent organizational skills and strong English communication are essential. Join a dynamic team with numerous benefits, including performance bonuses and HMO.

Qualifications

• 2+ years in an HR/admin capacity, executive assistant, or virtual assistant role.
• Background in the psychiatric industry is required.
• Ability to manage billing and client records with high accuracy.
• Strong written and verbal English skills, with a professional and courteous approach.
• Ability to manage data entry, billing, and client records with high accuracy.
• Can start immediately if possible.

Responsibilities

• Provide administrative support to the Australian client.
• Respond promptly and professionally to administrative emails.
• Schedule and manage appointments.
• Reporting & Practice Management Support: Run reports and ensure rebates and payments are correctly processed.
• Executive & Practice Director Support: Assist the practice manager with administrative tasks.

Skills

Organizational skills

Data entry

Confidentiality

Multitasking

Strong written and verbal English skills

Education

Bachelor's Degree

Tools

Practice management software

Email platforms

Scheduling tools

Job description

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - Ortigas, Pasig
• Work Schedule: Mondays - Fridays, Day Shift

About the Job

We are seeking a highly organized and detail-oriented Executive Assistant to join our client's team, providing administrative support to their Australian client. The ideal candidate will handle essential back-office tasks, ensuring smooth daily operations and exceptional client service delivered with utmost integrity and confidentiality. This role will begin with core administrative responsibilities, with opportunities for growth into a broader support role for the Practice Director.Ready to make an impact and grow in a dynamic environment? Apply now!

Key Responsibilities

Administrative Support

• Respond to administrative emails promptly and professionally.
• Send welcome emails to new clients and provide necessary onboarding information.
• Distribute intake forms and questionnaire links to clients.
• Maintain accurate client referral details in the practice management software.
• Uphold the highest level of confidentiality.

Appointment & Scheduling Management

• Fill cancellations by checking the diary, waitlist, and sending text notifications to clients.
• Conduct forward diary checks to ensure appointments are scheduled correctly, invoices are accurate, and referrals are valid.
• Perform backward diary checks to verify processed payments and rebates for accuracy.

Billing & Financial Administration

• Send referral acknowledgment e-faxes to relevant parties.
• Generate and send invoices to third parties for payment processing.
• Run unpaid invoice reports and follow up on outstanding payments.

Reporting & Practice Management Support

• Run reports and extract data for the practice manager and practice director.
• Ensure Medicare rebates and other payments are correctly processed.

Executive & Practice Director Support

• Assist the practice manager with various administrative and operational tasks as required.

Qualifications

• College-level education; a Bachelor's Degree is preferred.
• At least 2 years in an HR/admin capacity, executive assistant, or virtual assistant role;background working in the psychiatric industry is required.
• Familiarity with practice management software (or willingness to learn), email platforms, and scheduling tools.
• Strong written and verbal English skills, with a professional and courteous approach.
• Ability to manage data entry, billing, and client records with high accuracy.
• Excellent ability to prioritize, multitask, and work independently in a fast-paced environment.
• Can start immediately if possible.

Company Profile

An Australian-owned BPO company with operations in the Philippines, South Africa, and the Asia-Pacific region. It specializes in providing scalable outsourcing solutions for small and medium-sized enterprises (SMEs) and enterprise businesses, focusing on customer relationship management and back-office operations.

Join our client team and unlock a range of enticing benefits, including:

• Performance Bonus
• HMO & PTO
• Paid Training
• Other Exciting Benefits

About Likha Careers

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.