Executive Assistant

Moder; Muntinlupa; On-site; PHP 480,000 - 720,000; Full time

Job summary

Moder is seeking a highly skilled Executive Assistant to partner with us in driving business strategy, client relations, and operational excellence across time zones. This role manages complex workflows, calendar, travel, and confidential information, supporting the EVP and collaborating with C-suite leaders and global clients in a fast-paced BPO environment.

The position requires 3–5+ years supporting C-level executives, advanced proficiency in Microsoft 365 & Google Workspace, and strong

Qualifications

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
• 3–5+ years supporting C-level executives, ideally in BPO or multinational environments.
• Advanced proficiency in Microsoft 365 & Google Workspace; familiarity with CRM/ERP tools preferred.
• Strong discretion and knowledge of data privacy (DPA, GDPR).

Responsibilities

• Own and optimize the EVP’s calendar across multiple time zones.
• Coordinate leadership reviews, client calls, site visits, and industry meetings.
• Prepare agendas, briefing materials, and presentations; record minutes and deliverables.
• Manage end-to-end travel logistics, expense reporting, and vendor management.
• Uphold confidentiality on contracts, pricing, and personnel matters.

Skills

Executive support

Calendar management

Cross-timezone coordination

Privacy & data protection

CRM/ERP familiarity

Education

Bachelor’s degree in Business or related field

Tools

Microsoft 365

Google Workspace

Job description

We’re seeking a highly skilled Executive Assistant to partner with us in driving business strategy, client relations, and operational excellence. This role is pivotal in managing complex workflows, cross-timezone coordination, and confidential information

Key Responsibilities

1. Executive Calendar & Time Management

• Own and optimize the EVP’s dynamic calendar across multiple time zones.
• Coordinate leadership reviews, client calls, site visits, and industry meetings.
• Anticipate and adjust for urgent requests in a 24/7 BPO setting.
• Serve as the EVP’s gatekeeper: triage communications and draft executive-level correspondence.
• Act as the central link between EVP, C-suite leaders, global clients, and vendors.
• Track and close out action items from meetings.

3. Meetings, Travel & Events

• Prepare agendas, briefing materials, and presentations.
• Record minutes, track deliverables, and ensure accountability.
• Manage end-to-end travel logistics and expense reporting.
• Coordinate leadership offsites, client visits, and town halls.

4. BPO-Specific Operational Support

• Compile dashboards, SLA reports, and client updates.
• Research client accounts, competitor benchmarks, and regulatory changes.
• Track milestones for account launches and compliance audits.
• Uphold strict confidentiality on contracts, pricing, and personnel matters.

5. Administrative & Project Support

• Prepare board materials, slide decks, and memos.
• Manage ad-hoc projects and cross-departmental initiatives.
• Support vendor management, invoice processing, and budget tracking.

Qualifications

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
• 3–5+ years supporting C-level executives, ideally in BPO or multinational environments.
• Advanced proficiency in Microsoft 365 & Google Workspace; familiarity with CRM/ERP tools preferred.
• Strong discretion and knowledge of data privacy (DPA, GDPR).

Preferred / BPO-Specific

• Prior BPO or contact center operations experience.
• Familiarity with KPIs: SLAs, AHT, CSAT, utilization, headcount, revenue reporting.
• Flexibility to work across APAC, US, and EMEA time zones.
• Proven ability to multitask and deliver under pressure.

Core Competencies

• Proactive problem-solver who anticipates needs.
• Strong interpersonal skills with global stakeholder engagement.
• Meticulous attention to detail and zero-error execution.
• Adaptability in a fast-paced, 24/7 business environment.