Executive- 1SS Analytics and Reporting

ZALORA Group; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

ZALORA Group in the Philippines (Metro Manila) seeks an 1SS Executive - Analytics & Reporting to prepare accurate reports, support billing, and monitor SLAs. You will validate data across teams, summarize insights, and help drive operational improvements.

The role emphasizes data accuracy, timely delivery, and clear communication with internal teams and brand partners to ensure actionable business reviews and performance tracking.

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Operations, or related field, or equivalent experience.
• Experience in reporting, data analysis, billing, e-commerce, marketplace operations, or account coordination is advantageous.
• Strong Excel or Google Sheets skills; dashboards or data visualization tools are a plus.
• High attention to detail and ability to validate data across multiple sources.
• Strong written and verbal communication, with ability to explain findings to internal teams and brand partners.
• Ability to manage recurring deadlines, multiple requests, and follow-up actions in a structured way.

Responsibilities

• Prepare and maintain recurring reports and dashboards on operational, commercial, billing, and SLA performance.
• Analyze data to identify trends, variances, and improvement opportunities and summarize findings for stakeholders.
• Support billing for Zalora 1SS brands, reconciling records and addressing discrepancies.
• Assist in preparing BR materials with performance summaries, insights, and action trackers.
• Monitor SLAs with brands, track performance, and flag breaches or risks.
• Coordinate with brand partners and internal teams to validate data and ensure action follow-up.
• Maintain proper records of reports, billing support, and related documentation.
• Create and maintain product information in relevant systems; generate POs from approved requirements.
• Support process improvements by identifying reporting, billing, or SLA gaps and standardizing procedures.

Skills

Data analysis

Attention to detail

Communication

Deadline management

Education

Bachelor's degree in Business, Analytics, Finance, Operations, Supply Chain, or related field

Tools

Excel

Google Sheets

Dashboards

Job description

ROLE SUMMARY:

The 1SS Executive - Analytics & Reporting is primarily responsible for preparing accurate, timely reports and analyses to support 1SS operations and decision-making. The role also supports billing activities for 1SS brands across Zalora, prepares materials for business reviews, and monitors service-level performance with brand partners. It works closely with internal teams and brands to validate data, investigate variances, track actions, and provide clear operational insights.

RESPONSIBILITIES:

• Prepare and maintain recurring reports and dashboards covering 1SS operational, commercial, billing, and service-level performance.


• Analyze data to identify trends, variances, recurring issues, and opportunities for improvement; summarize findings and recommended actions for stakeholders.


• Support billing for 1SS brands across Zalora, including preparing and validating billing data, reconciling supporting records, and following up on discrepancies with relevant teams.


• Assist with the preparation of business review (BR) materials, including performance summaries, key insights, open issues, and action trackers.


• Monitor agreed service-level agreements (SLAs) with brands, track performance against targets, and flag breaches, risks, or recurring concerns.


• Coordinate with brand partners and internal teams to validate data, clarify discrepancies, and follow through on agreed actions.


• Maintain accurate records of reports, billing support, SLA performance, business review actions, and related documentation.


• Create and maintain product information in relevant systems, ensuring required details are complete and accurate.


• Create purchase orders (POs) based on approved requirements; check key details and coordinate corrections with the relevant teams.


• Support process improvements by identifying gaps in reporting, billing, or SLA tracking and helping standardize procedures.

QUALIFICATIONS:

• Bachelor's degree in Business, Analytics, Finance, Operations, Supply Chain, or a related field—or equivalent relevant experience.


• Experience in reporting, data analysis, billing, e-commerce, marketplace operations, or account coordination is an advantage.


• Strong Excel or Google Sheets skills; experience with dashboards or data visualization tools is a plus.


• High attention to detail and the ability to validate data across multiple sources.


• Strong written and verbal communication skills, including the ability to explain findings clearly to internal teams and brand partners.


• Able to manage recurring deadlines, multiple requests, and follow-up actions in a structured manner.

SUCCESS MEASURES:

• Reports and business review materials are accurate, clear, and delivered on time.


• Billing support is complete, well-documented, and discrepancies are followed through.


• SLA performance is consistently tracked, with risks and breaches raised promptly.


• Analysis helps stakeholders understand performance and prioritize actions.


• Product and PO records are accurate when these tasks are assigned.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story


• Have the utmost care for your mental and physical wellbeing


• Flexibility weaved into your lifestyle


• A seamless work environment with a friendly & team-fueled culture


• Career growth aligned to your professional and personal needs and goals

The ZALORA Story

ZALORA is Asia's leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region's pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.