Excel Data Specialist: Call Center Operations

Cognizant; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Cognizant Technology Solutions Corporation in the Philippines is seeking an entry-level process executive to support call center operations by managing data in MS Excel, tracking performance metrics, and preparing daily reports from the office in day shifts.

You will enter and verify data, generate routine summaries, and help maintain clean records to enable reliable reporting and informed decision making.

Qualifications

• Experience using MS Excel with basic formulas, formatting, sorting and filtering.
• Familiarity with call center operations and data reporting practices.
• Ability to learn standard procedures quickly and follow them consistently.
• Strong attention to detail to reduce data errors and improve insights.
• Clear communication with team members and supervisors to resolve requirements.

Responsibilities

• Handle day-to-day call center data entry, capturing interaction details into predefined spreadsheets.
• Prepare daily and weekly MS Excel reports summarizing call volumes, times, and outcomes.
• Monitor data completeness and consistency in records for accurate downstream analytics.
• Maintain structured data workbooks and templates for quick access by the team.
• Support data quality checks using Excel functions to highlight gaps and issues.
• Coordinate with team members to resolve data discrepancies and ensure current dashboards.
• Assist in ad hoc information requests with structured data outputs for decisions.
• Improve reporting templates and data capture formats based on daily usage.

Skills

MS Excel

Data entry

Reporting

Data quality

Tools

Salesforce PRM

Job description

Cognizant Technology Solutions Corporation in the Philippines is seeking an entry-level process executive to support call center operations by managing data in MS Excel, tracking performance metrics, and preparing daily reports from the office in day shifts.

You will enter and verify data, generate routine summaries, and help maintain clean records to enable reliable reporting and informed decision making.