Data Operations Analyst: CRM & Data Governance

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Metro Manila is seeking a Data Operations Analyst to support data accuracy, account governance, and sales data integrity across business systems.

You will investigate and resolve data-related issues, manage account structures, validate business information, and document resolutions to support operational excellence with adherence to data governance and process standards. On-site work in Quezon City requires flexibility to shifting shifts.

Qualifications

• College graduate or completed at least 2 years in college with no back subjects.
• 1–3 years in Data Operations or related roles.
• Proficient in CRM platforms and data tools.
• Strong analytical and communication skills.

Responsibilities

• Process account management requests, including merges and hierarchy updates.
• Investigate and resolve sales data issues and account discrepancies.
• Validate legal entity information and account updates using approved sources.
• Ensure compliance with data governance standards and protect sensitive information.
• Document investigations and resolutions within internal systems.
• Identify recurring data quality issues and escalate to appropriate teams.
• Collaborate with Operations, SMEs, and Quality teams for process improvement.

Skills

CRM platforms

Data management

Spreadsheet analytics

Analytical skills

Communication skills

Attention to detail

AI-assisted workflows

Education

College graduate or 2 years in college

Job description

Cognizant Technology Solutions Philippines Inc. in Metro Manila is seeking a Data Operations Analyst to support data accuracy, account governance, and sales data integrity across business systems.

You will investigate and resolve data-related issues, manage account structures, validate business information, and document resolutions to support operational excellence with adherence to data governance and process standards. On-site work in Quezon City requires flexibility to shifting shifts.