Everyday Banking Consultant — Flexible Shifts & Digital Growth

ANZ; Quezon City; Vor Ort; PHP 420.000 - 620.000; Vollzeit

Benefits dieser Stelle

Health benefits

Flexible work schedule

Zusammenfassung

ANZ is seeking an Everyday Banking Consultant in its Contact Centre Hub in Manila, supporting Australian customers with Retail, Cards and Digital Banking solutions. The role focuses on efficient customer service, high-volume enquiries, and promoting digital channels.

The position offers permanent, full-time employment with shift rotations and locations in Quezon City and Makati. Training and career growth are emphasized, with a strong emphasis on delivering a superior customer experience.

Qualifikationen

• Excellent English communication, both verbal and written.
• Solid contact centre experience with an English-speaking client base, preferably US or Australia.
• Understanding of contact centre environment, KPIs, and supporting technologies.

Aufgaben

• Ensuring first call resolution for customers via voice channel using available tools.
• Resolve enquiries promptly by understanding needs and providing permanent solutions.
• Escalate to specialists when needed for timely resolution.
• Encourage banking via Digital & Self-service channels to support digital-first adoption.
• Act as brand ambassador delivering best customer experience in voice interactions.
• Work in a role that tracks customer-centric, financial and risk metrics.

Kenntnisse

Excellent English communication

Contact centre experience

Understanding KPIs

Jobbeschreibung

ANZ is seeking an Everyday Banking Consultant in its Contact Centre Hub in Manila, supporting Australian customers with Retail, Cards and Digital Banking solutions. The role focuses on efficient customer service, high-volume enquiries, and promoting digital channels.

The position offers permanent, full-time employment with shift rotations and locations in Quezon City and Makati. Training and career growth are emphasized, with a strong emphasis on delivering a superior customer experience.