Everyday Banking Consultant — Digital & Customer Support

Australia and New Zealand Banking Group Limited; Philippines; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible working options

Job summary

Australia and New Zealand Banking Group Limited (ANZ) is hiring an Everyday Banking Consultant in our Contact Centre Hub. You will help Australian customers with Retail, Cards and Digital Banking solutions, troubleshoot inquiries, and provide information on relevant products and services.

The role emphasizes timely, high-volume servicing with a focus on customer experience. Role is permanent and full-time, located in Manila's MDC 100 Building, Eastwood, Libis, Quezon City, with secondary

Qualifications

• Excellent English communication skills (verbal and written).
• Solid contact centre experience with an English-speaking client base (US or Australia).
• Understanding of contact centre KPIs and supporting technologies.

Responsibilities

• Ensure first call resolution for customers via voice channel using available tools and resources.
• Resolve inquiries efficiently by understanding needs, root cause, and providing a permanent fix.
• Escalate to specialist bankers or teams when necessary for timely resolution.

Skills

English fluency

Contact centre experience

KPI knowledge

Job description

Australia and New Zealand Banking Group Limited (ANZ) is hiring an Everyday Banking Consultant in our Contact Centre Hub. You will help Australian customers with Retail, Cards and Digital Banking solutions, troubleshoot inquiries, and provide information on relevant products and services.

The role emphasizes timely, high-volume servicing with a focus on customer experience. Role is permanent and full-time, located in Manila's MDC 100 Building, Eastwood, Libis, Quezon City, with secondary