Everyday Banking Advisor – Digital & Customer Care

ANZ; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Health & wellbeing services

Flexible work options

Job summary

ANZ in Manila is seeking an Everyday Banking Consultant to support Australian customers with Retail, Cards and Digital Banking solutions. You will handle high volumes of routine enquiries with a focus on timely, effective servicing.

This permanent, full-time role offers ongoing training, growth opportunities, and flexible scheduling to support changing customer needs; you will be a brand ambassador delivering excellent service.

Qualifications

• Excellent English communication skills (verbal and written).
• Solid contact centre experience with an English-speaking client base, preferably from the US or Australia.
• Understanding of the contact centre environment KPIs and dynamics.

Responsibilities

• Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
• Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
• Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
• Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
• Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns.
• Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary.
• Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.

Skills

Excellent English communication

Contact centre experience

English-speaking client base

Job description

ANZ in Manila is seeking an Everyday Banking Consultant to support Australian customers with Retail, Cards and Digital Banking solutions. You will handle high volumes of routine enquiries with a focus on timely, effective servicing.

This permanent, full-time role offers ongoing training, growth opportunities, and flexible scheduling to support changing customer needs; you will be a brand ambassador delivering excellent service.