Event Support & Registration Coordinator

RELX INC; Manila; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX INC in Manila is seeking an adaptable events support specialist to manage inbound inquiries across calls, emails, chat, and social media, supporting exhibitors and attendees through registration and information flow.

The role requires a bachelor’s degree and prior event or customer service experience, with a proactive approach to learning enterprise AI tools and maintaining brand standards. A country-specific benefits package is available.

Qualifications

• Ability to listen actively and identify customer needs.

Responsibilities

• Provide event support assistance to all inbound queries
• Handle all inbound calls, emails, chat and social media inquiries for all RX Events
• Respond to inbound calls from attendees, exhibitors and conference participants with questions regarding registration, general show info, pricing, etc.
• Make outbound calls to attendees and exhibitors to increase attendance at shows and assist with registration process
• Read and respond to all email inquiries for all RX Shows daily
• Provide event support on exhibitor portals and visitor registration
• Respond quickly and efficiently to customer queries via chat, email, telephone and social media
• Take ownership of queries from start to finish
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Identify process and functional inefficiencies that damage the customer experience and escalates to CRM with suggestions

Skills

Active listening

Customer focus

Instruction following

Self supervision

Event support experience

AI tools adaptability

Education

Bachelor's degree

Tools

CRM systems

Exhibitor portals

Job description

RELX INC in Manila is seeking an adaptable events support specialist to manage inbound inquiries across calls, emails, chat, and social media, supporting exhibitors and attendees through registration and information flow.

The role requires a bachelor’s degree and prior event or customer service experience, with a proactive approach to learning enterprise AI tools and maintaining brand standards. A country-specific benefits package is available.