Event Support & Customer Care Specialist

RELX INC; Iloilo City; On-site; PHP 180,000 - 240,000; Full time

Job summary

RELX INC is seeking an Event Support Coordinator in Iloilo City to handle inbound inquiries for Reed Exhibitions events. You will manage calls, emails, and chat, assisting attendees with registration, show information, and pricing.

As part of a fast-paced team, you will respond quickly, provide accurate event details, and ensure clear communication. The role requires a bachelor’s degree and at least 1 year in customer service, with strong problem-solving and collaboration skills.

Qualifications

• Bachelor’s degree holder.
• At least 1 year of customer service in a contact center.
• Basic skills using Salesforce/Helpdesk/Outlook.
• Basic skills using show websites and registration tools.
• Basic skills with Microsoft Office applications.
• Experience with telephonic systems (Jabber, Enghouse Touchpoint, MS Teams).
• Strong verbal and written communication.
• Keen attention to details.

Responsibilities

• Responds quickly and efficiently to customer queries via chat, e-mail and/or phone.
• Proactively seeks information about each show to provide accurate information.
• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensures all communication, written or verbal is clear, concise, polite and informative
• Provides ad-hoc support to show teams
• Takes ownership of queries from start to finish
• Ensures tasks and workload are completed to agreed SLA

Skills

Customer service

Communication skills

Attention to detail

Call taking

Problem solving

Team collaboration

Education

Bachelor’s degree

Tools

Salesforce

Outlook

Helpdesk tools

Jabber

Enghouse Touchpoint

MS Teams

Ticketing systems

Registration tools

Show websites navigation

Microsoft Office

Job description

RELX INC is seeking an Event Support Coordinator in Iloilo City to handle inbound inquiries for Reed Exhibitions events. You will manage calls, emails, and chat, assisting attendees with registration, show information, and pricing.

As part of a fast-paced team, you will respond quickly, provide accurate event details, and ensure clear communication. The role requires a bachelor’s degree and at least 1 year in customer service, with strong problem-solving and collaboration skills.