Support Specialist

MicroSourcing; Manila; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Job summary

MicroSourcing in Manila-Eastwood is seeking a Support Specialist to lead onboarding and enterprise account implementations, ensuring accurate configuration and scalable structures across units and markets. You will configure AI search performance tracking, work with GA4/Adobe Analytics, and collaborate with customers to align search strategies with business priorities.

The role is onsite with night shifts, offering competitive rewards, healthcare from day one, and performance bonuses.

Qualifications

• Minimum 2 years in implementation or a related customer-facing role.
• Strong English-language proficiency with excellent written and verbal communication skills.
• Experience communicating directly with customers through phone or video conference.
• Ability to explain technical and strategic concepts clearly to different audiences.
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities.
• Ability to work independently, exercise sound judgment, and take ownership of complex projects.
• Advanced spreadsheet skills and experience working with large, complex datasets.
• Strong analytical skills with close attention to accuracy, consistency, and data quality.
• Experience using AI tools to improve productivity, analysis, documentation, and operational workflows.
• Willingness and ability to work full-time during EST business hours.

Responsibilities

• Lead onboarding and implementation of enterprise customer accounts.
• Develop scalable account structures across business units, product lines, geographic markets, and audience segments.
• Conduct keyword research, categorization, page grouping, and competitive research within the platform.
• Configure AI Search Performance tracking, including customer personas, topics, and prompts.
• Partner with customers to understand their search strategy, reporting requirements, competitive landscape, and business priorities.
• Configure, validate, and troubleshoot analytics integrations, including GA4 and Adobe Analytics.
• Investigate data discrepancies and integration issues and coordinate solutions with customers and internal teams.
• Maintain clear communication with customers regarding implementation progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation to keep projects organized and on schedule.
• Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders.
• Manage multiple enterprise implementation projects while maintaining accuracy and adherence to timelines.
• Use AI tools to support research, analysis, documentation, quality assurance, problem-solving, and process improvement.
• Identify opportunities to standardize and automate implementation processes and contribute to internal best practices and training.

Skills

English proficiency

Written & verbal comms

Customer communication

Project management

Data analysis

Independent work

Organization

AI tools usage

Tools

Conductor platform

Google Analytics 4

Adobe Analytics

Job description

Discover your 100% YOU with MicroSourcing!

Position: Support Specialist

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Night Shift, Eastern Standard Time (EST) business hours

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Support Specialist, you will:

• Lead the onboarding and implementation of enterprise customer accounts, ensuring accurate configuration aligned with business objectives.
• Develop scalable account structures across business units, product lines, geographic markets, and audience segments.
• Conduct keyword research, categorization, page grouping, and competitive research within the platform.
• Configure AI Search Performance tracking, including customer personas, topics, and prompts.
• Partner with customers to understand their search strategy, reporting requirements, competitive landscape, and business priorities.
• Configure, validate, and troubleshoot analytics integrations, including Google Analytics 4 and Adobe Analytics.
• Investigate data discrepancies and integration issues and coordinate solutions with customers and internal teams.
• Maintain clear communication with customers regarding implementation progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation to keep projects organized and on schedule.
• Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders.
• Manage multiple enterprise implementation projects while maintaining accuracy and adherence to timelines.
• Use AI tools to support research, analysis, documentation, quality assurance, problem-solving, and process improvement.
• Identify opportunities to standardize and automate implementation processes and contribute to internal best practices and training.

What You Need

Non-negotiables

• At least 2 years of relevant experience in implementation or a related customer-facing role.
• Strong English-language proficiency with excellent written and verbal communication skills.
• Experience communicating directly with customers through phone or video conference.
• Ability to explain technical and strategic concepts clearly to different audiences.
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities.
• Ability to work independently, exercise sound judgment, and take ownership of complex projects.
• Advanced spreadsheet skills and experience working with large, complex datasets.
• Strong analytical skills with close attention to accuracy, consistency, and data quality.
• Experience using AI tools to improve productivity, analysis, documentation, and operational workflows.
• Willingness and ability to work full-time during Eastern Standard Time (EST) business hours.

Preferred Skills/expertise

• Strong knowledge of the Conductor platform or the ability to quickly develop advanced platform expertise.
• Experience with Google Analytics 4 and Adobe Analytics integrations.
• Experience with keyword research, SEO, competitive research, or digital analytics.
• Experience implementing enterprise software or SaaS solutions.
• Experience developing customer-facing implementation plans, documentation, or training materials.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply