Entry-Level SAP AP Support (L1) – Help Desk

Tap Growth ai; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tap Growth ai is hiring an entry-level IT support professional to be the first contact for client issues in SAP Accounts Payable automation and IBP Finance processes. You’ll log, assess, and resolve L1 cases, escalate with guidance, and coordinate with teams across time zones.

The role emphasizes learning SAP concepts, product knowledge, and AMS processes. You will train on the IntelliDocx product, communicate clearly by phone and email, and grow into handling more complex issues with support

Qualifications

• Bachelor's degree in IT, Computer Science, Accounting or related field
• 0–1 year of IT/support experience
• Excellent spoken and written English, professional on calls and emails
• Good working knowledge of Microsoft Office, especially Excel
• Willing to work night shift 10:00 PM – 6:00 AM PHT (permanent or rotation)
• Eager to learn new technology and the IntelliDocx product quickly
• Organised, reliable and calm when handling multiple issues

Responsibilities

• L1: monitor support mailbox and ticket queue, log incidents and meet SLA
• L1: join client calls to understand issues and capture steps
• L1: resolve known issues using knowledge base and procedures
• L1: keep clients updated by email until closure
• L2: analyze issues in SAP AP automation flow and data extraction
• L2: reproduce problems, check logs and identify root cause with seniors
• L2: escalate complex defects to L3/product team with details
• Coordinate handovers and maintain simple SLA reports in Excel
• Contribute to knowledge base by documenting new issues and fixes

Skills

English fluency

Excel

Organised

Night shift readiness

Willing to learn

Education

Bachelor's degree in IT/CS/Accounting or related field

Tools

ServiceNow

Jira

Freshdesk

Job description

Tap Growth ai is hiring an entry-level IT support professional to be the first contact for client issues in SAP Accounts Payable automation and IBP Finance processes. You’ll log, assess, and resolve L1 cases, escalate with guidance, and coordinate with teams across time zones.

The role emphasizes learning SAP concepts, product knowledge, and AMS processes. You will train on the IntelliDocx product, communicate clearly by phone and email, and grow into handling more complex issues with support