Entry-Level Multichannel Customer Support Specialist

Metacom Careers; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers is seeking a dedicated customer service professional in the Philippines to provide exceptional support via phone, email, and live chat. You will assist customers with inquiries, document interactions in our CRM, and work with teammates to resolve complex issues while promoting our products and services.

The ideal candidate has a Bachelor's degree, zero to two years of experience in customer service, and strong communication and interpersonal skills, along with patience, empathy,

Qualifications

• Bachelor’s degree preferred.
• Fresh graduate or 0–2 years of experience in customer service.
• Strong communication and interpersonal skills.
• Patience, empathy and a positive attitude.

Responsibilities

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Skills

Communication skills

Interpersonal skills

Patience

Empathy

Positive attitude

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers is seeking a dedicated customer service professional in the Philippines to provide exceptional support via phone, email, and live chat. You will assist customers with inquiries, document interactions in our CRM, and work with teammates to resolve complex issues while promoting our products and services.

The ideal candidate has a Bachelor's degree, zero to two years of experience in customer service, and strong communication and interpersonal skills, along with patience, empathy,