Customer Care Specialist

Metacom Careers; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metacom Careers in the Philippines seeks a customer service representative to handle inquiries via phone, email, or chat. The role focuses on providing accurate information, resolving issues promptly, and maintaining detailed records of interactions.

Ideal candidates hold a bachelor’s degree, have 0–2 years of experience, and possess strong English and customer service skills. Collaboration and organizational abilities are essential for success.

Qualifications

• Bachelor’s degree in a relevant field.
• Proficient in English language.
• Strong customer service skills.
• Ability to work collaboratively as a team player.
• Excellent interpersonal and organizational skills.
• Strong people skills with a focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve customer issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance overall customer satisfaction.
• Participate in training and development programs to improve service skills.

Skills

Proficient in English

Strong customer service

Team player

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers in the Philippines seeks a customer service representative to handle inquiries via phone, email, or chat. The role focuses on providing accurate information, resolving issues promptly, and maintaining detailed records of interactions.

Ideal candidates hold a bachelor’s degree, have 0–2 years of experience, and possess strong English and customer service skills. Collaboration and organizational abilities are essential for success.