Entry-Level IT Help Desk Analyst — Night/Weekend Support

Nordic Global; Metro Manila; On-site; PHP 260,000 - 420,000; Full time

Job summary

Nordic Global is seeking an IT Service Desk Analyst who will provide level 1 support to employees and handle calls, chats, and emails. You will diagnose, resolve, or escalate IT issues while documenting actions in the ticketing system.

The role requires strong English communication, customer service focus, and the ability to work independently or in a team. Prior ITIL training and certifications boost candidacy.

Qualifications

• 1+ years of IT Service Desk or IT Support experience.
• Experience with Windows 10, Office 365, VPN, AD and MDM.
• ITIL training or experience is a plus.
• Certifications such as CompTIA A+, Microsoft, or HDI are preferred.
• Strong English skills; Spanish is a plus.

Responsibilities

• Provide day-to-day IT support to employees for hardware and software.
• Respond to and diagnose problems, escalate as needed.
• Document issues and resolutions in ticketing systems.
• Remote troubleshooting and using diagnostic techniques.
• Act as first point of contact for end users seeking IT assistance.

Skills

Customer service

Communication skills

English proficiency

Quick learner

Typing skills

Problem solving

Tools

Windows 10

Office 365

Active Directory

VPN

Mobile Device Management

Job description

Nordic Global is seeking an IT Service Desk Analyst who will provide level 1 support to employees and handle calls, chats, and emails. You will diagnose, resolve, or escalate IT issues while documenting actions in the ticketing system.

The role requires strong English communication, customer service focus, and the ability to work independently or in a team. Prior ITIL training and certifications boost candidacy.