Entry-Level Customer Support Specialist

JPMorgan Chase & Co. - Cebu & Manila Operations; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

JPMorganChase in Taguig is launching an Entry-Level Hiring Pooling Program for customer service roles. Pooling candidates will be considered for upcoming entry-level opportunities across multiple teams, with guidance and training from experienced colleagues to build foundational professional capabilities.

You will support day-to-day operations, learn internal tools and policies, and work with team leads to deliver high-quality outcomes for both internal and external stakeholders.

Qualifications

• Strong communication, information-gathering, and decision-making skills.
• Customer interaction in phone, chat, email, or face-to-face environments.
• Empathy and sound judgment in complex customer interactions.
• Adaptable and culturally aware across diverse customers and teams.
• Thrives in fast-paced, results-driven settings with strong time management.
• Strong problem-solving skills and clear explanations to customers.
• Growth mindset; quick learner and willing to ramp on products and policies.
• Proficient with digital tools to troubleshoot and document records.

Responsibilities

• Support day-to-day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time.
• Coordinate with internal partners to gather requirements and follow up on actions.
• Learn and apply internal tools, policies, and procedures; adhere to controls and compliance.
• Provide customer service support by responding to inquiries through approved channels (phone, email, chat).
• Own and track customer requests end-to-end, documenting interactions and updating case logs.
• Handle and de-escalate concerns with empathy, escalating complex issues as needed.
• Meet service standards such as response time, quality, and customer experience expectations.

Skills

Strong communication

Customer interaction

Empathy & escalation

Adaptable & culturally aware

Time management

Problem solving

Growth mindset

Proficient computer literacy

Job description

JPMorganChase in Taguig is launching an Entry-Level Hiring Pooling Program for customer service roles. Pooling candidates will be considered for upcoming entry-level opportunities across multiple teams, with guidance and training from experienced colleagues to build foundational professional capabilities.

You will support day-to-day operations, learn internal tools and policies, and work with team leads to deliver high-quality outcomes for both internal and external stakeholders.