Entry-Level Card Fulfillment & Delivery Ops

Zed; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Zed, a Philippine-based AI-native neobank, seeks a Card Fulfillment Associate in Manila to ensure timely card delivery and accurate recordkeeping. You will coordinate daily card production with our printing partner, track shipments, respond to cardholders, and maintain precise delivery records and vendor billing.

This entry-level role offers hands-on training in card operations, vendor coordination, and daily fulfillment processes for a financial product.

Qualifications

• This entry-level role is designed for someone with up to two years of delivery, logistics, or fulfillment experience.
• Strong written and spoken English and Filipino; ability to provide clear customer updates and professional vendor follow-up.
• Comfort with learning new tools, including AI-powered solutions, to support daily tasks.
• Proficiency with spreadsheets to maintain trackers and detect missing or inconsistent data.
• Careful handling of names, addresses, and card delivery statuses.

Responsibilities

• Coordinate card production by submitting daily production requests and maintaining records from printing to delivery.
• Track deliveries, follow up on delays, and coordinate redelivery for returned or lost cards.
• Answer delivery and card-status questions with clear, timely updates.
• Escalate concerns to the appropriate teams, including fraud and disputes when needed.
• Reconcile card statuses at month-end and verify vendor invoices against records.
• Prepare monthly delivery performance reports and highlight recurring issues with couriers.
• Maintain fulfillment instructions and response templates; suggest improvements from trends.

Skills

Strong English & Filipino comms

Attention to detail

Organizational skills

Problem solving

Recordkeeping

Process adherence

Willingness to learn

Education

Bachelor’s degree in any field

Tools

Excel/Google Sheets

AI tools (intro level)

Job description

Zed, a Philippine-based AI-native neobank, seeks a Card Fulfillment Associate in Manila to ensure timely card delivery and accurate recordkeeping. You will coordinate daily card production with our printing partner, track shipments, respond to cardholders, and maintain precise delivery records and vendor billing.

This entry-level role offers hands-on training in card operations, vendor coordination, and daily fulfillment processes for a financial product.