Card Fulfillment Associate - Entry Level (Fintech)

Zed; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Zed is launching the first AI-native, licensed neobank in the Philippines. We seek a Card Fulfillment Associate to ensure cards reach the right people on time and provide customers with clear updates when issues arise.

You will coordinate daily card production with our printing partner, track deliveries, follow up with couriers, respond to cardholders, and maintain accurate records and vendor billing. This entry-level role offers hands-on operations training in a fintech context.

Qualifications

• Bachelor’s degree with strong academics.
• Hands-on delivery/logistics/fulfillment experience such as tracking shipments or coordinating with couriers.
• Proficient in English and Filipino, with clear updates to customers and vendors.
• Willing to learn new tools, including AI tools, to support day-to-day work.
• Proficient with Excel or Google Sheets for trackers and data checks.
• Meticulous with names, addresses, numbers, and delivery statuses.
• Strong organization and follow-through to resolve issues.
• Good judgment on escalation when needed.

Responsibilities

• Coordinate Card Production: Submit daily card production requests to our printing partner and maintain accurate records from printing through delivery.
• Track Deliveries And Resolve Issues: Monitor shipments, follow up on delays and failed delivery attempts, and coordinate next steps for returned or lost cards, including redelivery where appropriate.
• Keep Cardholders Informed: Respond to delivery and card-status questions, confirm details needed to resolve issues, and provide clear updates through resolution.
• Escalate Concerns Appropriately: Flag suspicious delivery issues to the Senior Fraud & KYC Analyst and route disputes, declined transactions, and other concerns to the right team.
• Maintain Records And Check Billing: Reconcile card statuses at month-end and check vendor invoices against fulfillment records.
• Monitor Courier Performance: Prepare monthly delivery reports, raise service issues with couriers, and highlight recurring problems to the team.
• Keep Processes Up To Date: Maintain fulfillment instructions and customer response templates, and suggest practical improvements based on delivery trends and cardholder feedback.

Skills

Delivery experience

Logistics coordination

English & Filipino

AI tools familiarity

Excel/Sheets

Attention to detail

Organization & follow-through

Vendor communication

Education

Bachelor’s degree

Tools

Courier portals

Fulfillment systems

Customer support tools

Pivot tables

Job description

Zed is launching the first AI-native, licensed neobank in the Philippines. We seek a Card Fulfillment Associate to ensure cards reach the right people on time and provide customers with clear updates when issues arise.

You will coordinate daily card production with our printing partner, track deliveries, follow up with couriers, respond to cardholders, and maintain accurate records and vendor billing. This entry-level role offers hands-on operations training in a fintech context.