Enterprise Tech Support Engineer - Hybrid & Growth

MicroSourcing International; Manila; Hybrid; PHP 350.000 - 550.000; Vollzeit

Benefits dieser Stelle

Healthcare on day one

Dependant coverage

Paid time-off with cash conversion

Performance bonuses

Zusammenfassung

MicroSourcing is seeking a Technical Support Specialist in Pasay City for a hybrid arrangement. The role involves serving as a subject matter expert for global enterprise software, troubleshooting issues, and coordinating with developers and QA teams.

The position emphasizes customer-focused support, on-call rotation, and ongoing learning in enterprise software technologies. The candidate should have strong SQL, web tech understanding, and excellent English communication, with a willingness to

Qualifikationen

• Experience in a technical support, help desk, or similar customer-facing technical role.
• Knowledge of SQL, particularly in creating read queries.
• Understanding of web technologies and basic technical troubleshooting.
• Strong verbal and written English communication skills.
• Strong interpersonal and customer service skills with a focus on customer satisfaction.
• Effective analytical, problem-solving, and decision-making skills.

Aufgaben

• Serve as a subject matter expert for global enterprise software solutions.
• Troubleshoot technical issues, investigate root causes, and develop effective solutions for clients.
• Manage reported issues from initial assessment through resolution while keeping stakeholders updated.
• Collaborate with developers and QA teams when escalating complex technical issues.
• Identify tasks, software bugs, and opportunities for product improvements.
• Communicate timely and professional updates to clients and internal stakeholders.
• Follow up with stakeholders to ensure issues are properly addressed and resolved.
• Conduct technical investigations independently or collaboratively with the team.
• Identify client training opportunities and contribute to knowledge-sharing initiatives.
• Participate in the team's on-call support rotation.
• Stay current with new technologies and continuously develop knowledge of enterprise software solutions.

Kenntnisse

Technical support

SQL queries

Web technologies

Excel skills

Customer service

Ausbildung

Post-secondary education in Computer Science or related field

Tools

HTML knowledge

Jobbeschreibung

MicroSourcing is seeking a Technical Support Specialist in Pasay City for a hybrid arrangement. The role involves serving as a subject matter expert for global enterprise software, troubleshooting issues, and coordinating with developers and QA teams.

The position emphasizes customer-focused support, on-call rotation, and ongoing learning in enterprise software technologies. The candidate should have strong SQL, web tech understanding, and excellent English communication, with a willingness to