Enterprise Risk and Intelligence Lead

Filinvest Business Services Corporation; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Filinvest Business Services Corporation in Manila seeks a seasoned Business Process Analyst to lead process improvement initiatives. You will map processes, drive automation, develop policies, and coordinate with IT and management to implement efficient, compliant workflows.

You will oversee end-to-end BPR projects, ensure timely delivery, validate system requirements, and train teams on new procedures, aiming for measurable productivity gains and reduced manual work.

Qualifications

• Experience in business improvement projects and systems automation implementation.
• Strong project management skills and supervisory experience.
• Excellent verbal and written communication; proficiency in MS Office and Power Platform.

Responsibilities

• BPR – Business Process Review/Process Analysis and Improvements.
• Policies and Procedures development and documentation for existing and new processes.
• Software Development/Automation projects with user stories and system specs.
• System Monitoring and Control post-implementation and issue escalation.
• Database maintenance and ensuring data integrity for management decisions.

Skills

Business process mapping

Automation experience

Project management

Supervisory experience

MS Office (Excel, Visio)

Power Platform (PowerApps/PowerBI/Flow

Anaplan

Education

Accounting graduate (CPA desirable)

IT or Industrial Engineering graduate

Job description

Job Summary

• Collaborates with end users to identify needs and opportunities for improved and efficient processes
• Oversees the ongoing development of processes for automation
• Takes the lead on improving and streamlining manual processes
• Reviews / Writes and issues memoranda on new manual and automated processes
• Completes ad hoc financial projects as requested by Management

Duties and Responsibilities

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. BPR – Business ProcessReview/ Process Analysis and Improvements(20%)

• Reviews andvalidates system flowcharts, guidelines and forms.
• Works closelywith his team members to resolve and finalize user system requirements,procedures, and problems to successfully automate or improve existing systems Develops/reviewsand presents recommendations on any reported systems related problem, advocatessoftware and systems improvements to the management as necessary.
• Initiatesdiscussions with operating and support teams to assess existing challengesfaced by the company and/or gather inputs on areas/systems to be improved.

2. Policies andProcedures (20%)

• Ensures thatexisting policies and procedures are reviewed regularly for relevance.
• Ensures accounting/controls’ best practices are being observed andfollowed.
• Documents newpolicies and procedures for existing processes that are still without anymanuals, or for newly formed businesses and/or activities/processes as a resultof business expansion or process improvements/automations.
• Works withconcerned business process owners in securing necessary approvals frommanagement prior to implementation of the new/updated policies and procedures.
• Conductstraining and orientations to concerned personnel

3. Software Development /Automation (35%)

• Prepares/draftsthe business case/user stories for any systems automation and enhancementprojects in coordination with the project proponents and project team. Createsthe desired systems specifications in accordance to the results of the BPR andas approved by management.
• Reviews andconfirms User Interface and systems flow, to be given to IT team for softwaredevelopment
• Seeks approvalfrom management as to the final policies and procedures to be implemented andto be automated. Ensures that the establish policies and proceduresincorporated in the system were approved by the management.
• Ensures awin-win solution for both users and management of the policies and processes tobe implemented. Secures confirmation of users’ understanding of themanagement’s goals in implementing such policies and processes.
• Tracks andsubmits ideas and solutions to the issues and concerns based on observationsand analysis, from users’ feedback and team members.
• Interactsextensively with the CTI/external vendors to ensure that the business systemstandards and requirements are met.
• Employs techniques such as CAATS – Computer assisted audittechniques in testing computerization processes, during system developmentphase, during or before UAT steps
• Leads thesuccessful (UAT) Users Acceptance Testing and (QA) Quality Assurance prior todeployment of the system.
• Validatessoftware against established systems criteria and lists of user requirementsare being met.
• Ensures agreedupon security matrix and data control
• Reviews andvalidates Systems documentation/ User’s Manuals/ Quick Guides.
• ConductsOrientation and Training sessions.
• Ensures smoothcoordination of the team members, users, developers and management.
• Manages andhandles team members scheduling and monitoring team’s performance
• Monitors team’sperformance and activity to ensure they meet goals and deadlines

4. System Monitoring andControl (Post Implementation) (15%)

• Supervises teammembers in handling questions of the users during live implementation andmaking recommendations to fix them.
• Supervisesreview of the performance of the implemented procedure.
• Reports theimpact of issues/ problems and escalates as and when necessary with themanagement. Makes recommendations to solve such issues and problemsencountered.
• Works closelywith team members and software developers/ programmers to evaluate systemerrors and in troubleshooting after the implementation.
• Supervisesreview of system effectiveness 3 months after the implementation andcontinuously thereafter, whenever necessary
• Ensurescontinuity of training sessions

5. Database and OtherTasks (10%)

• Ensures thatdatabase is always clean in coordination with responsible departments and thatdepartments are taking responsibility of maintaining a reliable database sothat information required by Management can be generated accurately for timelydecision making.
• Performs othertasks that maybe assigned from time to time

Technical Competencies and Skills

Has experience in handling business improvement projects and systems automation implementation, Preferably with Project Management Skills, Preferably with Supervisory Experience, With excellent oral and written communication skills, With Advanced MS Office Skills (Specificallyl; MS Excel and MS Visio), Experienced in Business Process Mapping, With Skills in MS Power Tools (PowerApps_PowerBI_PowerAutomate), Experience in Anaplan is highly desireable especially if atleast Level 1 certified but not required

Education, Trainings and Licenses Required

Preferably Accounting Graduate (CPA highly desirable), IT or Industrial Engineering Graduate, 3 to 5 years Experience